It’s not a parking lot attendant. It is the tow company person. They can be horrible. The video is heavily edited. You don’t know what the tow people said to her.
The gal could be a miserable person or it’s possible she was just hit with a $500 or $700 tow charge and storage charge. The tow drivers and tow lots have you over a barrel. Then the cashier said something that put her over the edge.
Apparently the tow company released this tape? If they didn’t have her permission I’m wondering if she could sue them.
Wow. You approve of this appalling behavior? Or at least excuse it?
If the tow company attendant said something to anger her, Britt should have limited her remarks to the subject of her car being towed rather than spouting all the personal insults.