I like the design of their drive-thru. McDonalds could take a lesson from that. At Mcdonalds they purposely make you drive around the entire building to get to the drive thru, and then you do another lap around to pick up the food. To make matters worse the drive thru splits into 2 lanes where you order and then there is ALWAYS conflict when the 2 lanes merge back into 1 before you pay, and people are always trying to get in front of the other car. Not the way to start the day, have lunch or end the day...
The idea of the wrap-around drive-through is to hide the fact that you’ll be sitting behind 6 other customers; I don’t like it, but understand it.
We have a few of those coffee shops around here, they are slow. They have two sides - but only a couple of people can work inside.
your description matches the drive-thru layout of the new chic-fil-a that is in my area.