His restaurants do not live up to the promise; I’ve had mediocre to poor meals at his outlets in Las Vegas, Bethlehem and New Orleans. That might be part of his problem also.
Bingo!
I wouldn’t say they were mediocre, myself.
The service, wait staff scripting and decore were very good and made “the experience”.
I too think when measured up against other exclusive restaurants his are easy, fun and comfortable.
The food is worth the fare but, I can think of other restaurants I’d me more satisfied with.
Am I a snob? LOL