That is the situation exactly. Well stated.
I’m not going to nark on her when Dr. Van Buren comes back because I’m sure he’s going to get a lot of feedback from his other regular customers.
Not to mention the fact that your integrity would preclude you do that face to face. As little as I know you, I would think you are a “write a polite letter” type of person who would state the problem without a lot of emotional fru-fru and list times, dates and persons involved.
And even THEN you would respond in person only if asked to do so. Yah. You got CLASS, Lady!