I’ve been eating at Five Guys for at least the past 10 years (they started locally). ONCE I was disappointed in the burger/fries. Not sure what the problem was. But on every other occasion the burgers/fries were superb.
If you so dislike, tho, why do you find them “usually” and “often” not to your liking ... if I didn’t like them, it would hardly be ‘usually’ nor ‘often.’ They wouldn’t enjoy my repeat business.
Because I was trying to give it a chance. Three different locations, four visits, three were piss-poor.