Wow. You know when the reps admit that, it’s because they’ve given up on assuaging the customers’ ire. There’s simply too much.
Two comm companies I’ll never again do business with if I can avoid it: Embark and Alltel. Their systems/standards are atrocious.
We have health concerns that mean we must have the landline.
Sickening abuse of the customer. They really don’t care at all.