ping
I ran a small business for several years and we were spending about $25 a customer to get the phone to ring but cussed the damn thing when it rang and invariably turned into a shouting match until in 1990 I read a article in a trade magazine by a guy with a auto transmission shop in NY who turned the light on for us. We attended his first seminar and 4 more after that and they were not cheap or close by. My son has his DVDs and held classes for his employees last month for 3 nights and one more this month.
The solution? Answer a question with a question...
I read this a couple of days ago and the reread was just as enjoyable. My loss of short term memory is making life truly shine.