I know there are racist white people out there, but this stinks.
>>If he had turned the phone on after she started to rant that would be different but he has it on all the time. <<
You don’t see the woman walk up. He did flip it on during the rant. She just continued on.
Look, I don’t know if you have ever worked customer service, but I can tell you, people lie about what you do. You can be the nicest person on earth and it doesn’t please some people. This guy started filming to cover his own butt. I would have done the same thing. She was so upset, she could have said or done anything.
If he's been doing this delivery route for years, he probably knows which people are going to give him trouble, so he probably knew that registered mail was going to trigger bad behavior and was prepared. Having a video recorder when having to deal with potentially hostile people is a good CYA move.
Plus, high-capacity recorders are cheap enough now that you can get one, let it run your whole shift, and just clear it at the end of the shift if nothing of note occurs.