[BossLady]

When hiring someone new....especially a receptionist....I look for that person who always goes the extra mile in helping others. I like to ask questions in an interview such as...."You have a caller who wants a product you do not carry...what is your response?" You will find out right away if the person is willing to go the extra mile and help the patient/client etc. The right answer is....'We do not carry that product (or have that service) however...here is a place our office recommends.... and give the phone number and a contact person.' Your business will flourish from the good will and your patients/clients will love the help!!

And remember....a smile can be heard over the phone....believe me!!! LOL! ;)

[Gator113]

Your business would have me hooked. I’d probably look for way to buy your product/service.... even if I didn’t need it. ;>)

In todays world and at my ripened age, customer service is a very large part of the deal.