At least a letter of complaint--and insisting on a written delineation of their egregious breach of your rights... with apology!
Their assumptions and actions are based on OUR lack of assertive response--- during or after the fact!
Just my humble... no flames intended
No flames taken! :) I agree with you!
I’m finally at the stage of my life where there’s “no more Mrs. Nice Gal!” Now I’m starting to see that the polite society is the problem. We are too understanding, too forgiving. *We’ve* let them get out of control.