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Is anyone else having outages, due to bad weather, on Verizon Wireless? I wonder if anyone knows a good way to contact these idiots. Idont fully trust their robocall that tells us 18 hours later the area is still having Verizon outage. I’d like to get real people to talk to.

Verizon started letting people sign up for its new wireless 5G Home high-speed internet service this week. It doesn't just mark the start of the next internet revolution. It obliterates the case for net-neutrality regulations. On Tuesday, Verizon said that people can start signing up now for its 5G Home, with service starting on Oct. 1 in Houston, Indianapolis, Los Angeles and Sacramento, Calif. Speeds will, the company says, be as fast as 1 Gbps, which is about as fast as Verizon's FIOS gets. It's more than 10 times faster than what the average home gets today. What's different about...

For the first time, the nation's largest wireless provider is losing customers faster than it can replace them. It's a major milestone for Verizon, which on Thursday reported a net decline of 289,000 cellphone subscribers over the past four months. Even though Verizon usually loses some cellular customers every quarter, it has historically lured enough back to be able to report growth in that part of its business. But recent months have seen hundreds of thousands of customers defect to competitors such as T-Mobile and Sprint, analysts say. Things could have been even worse if Verizon hadn't suddenly reintroduced unlimited...

Here's a question: What would you say to a company that approaches you with a new, almost entirely untested technology, promising that it will improve your life and that there are no bugs involved? Odds are that you'd be suspicious, but if the company had a sufficiently trustworthy track record, you might be inclined to give the new tech a go. If the company was sufficiently trustworthy. But what if that company had instead previously tried to solve a problem with a quick and easy solution, only to make that problem spectacularly worse due to unintended consequences? In that situation,...

Verizon Communications Inc. reported its fifth consecutive quarter of double-digit percentage growth in operating income, but lost cell phone subscribers, according to an earnings report released by the country's largest wireless carrier on Thursday. Verizon (NYSE: VZ) said it lost about 138,000 net postpaid phone customers in the first quarter, but more than offset that loss by adding 634,000 tablet users. The telecom titan’s profit more than doubled to $3.95 billion in the first quarter, and its revenue rose 5 percent to $30.8 billion, compared to the first quarter of 2013. New York-based Verizon is a major force in North...

NEW YORK - Your cell phone company knows you hate it. Mobile phone service was the second-lowest ranked industry — beating only cable providers among the 40 rated — in the University of Michigan's newest customer satisfaction index. And there's more: mobile companies were the No. 2 sector in complaints last year to Better Business Bureaus, dropping from first place in 2002. Only auto dealers did worse. "The industry claims that people love their cell phones and they're very happy with the service," said Carl Wood, a commissioner on the California Public Utilities commission who fought the industry for four...