As a 50-year member of USAA, I’m disappointed in them. Even though I think your responses come from “flunkies” the responses should reflect at least a semblance of the CEO/BOD position, or at least not conflict with policy. As I said: disappointing.
TC
Serious people don’t have time to worry about the NFL.
keep hitting the NFL and their sponsors in the pocket book!
Calll the phone number
Vote your membership rights
Just changed insurance carriers. Got quotes from USAA. They were not competitive. Maybe they should concentrate on being competitive instead of sponsoring football.
Don’t complain about the companies. The best way to stop companies from sponsoring these events is for people to simply stop watching or supporting the NFL.
Every year I hear people complain about the NFL. Even our church group have “Super Bowl Sunday” parties as bad as their half time shows are with clothing malfunctions and F bombs.
I wonder how many here will watch a game or two?
I’m a forty year member of USAA. The company has changed dramatically over the last 10 years as it has grown larger and attempted to add more services. I recently pulled all of my IRA and investment accounts from the company due to the poor performance of its managed accounts and funds, indifference to customers feedback, and high fees. My insurance premiums (no claims) have escalated dramatically and for the first time in 40 years I’m getting competitive quotes and considering moving my insurance business.
My take is USAA, once a lean no frills operation with an unparalleled commitment to servicing its members, is now managed by a swollen and expensive bureaucracy. Its management is out of touch with its customers, it is slow to react, and is becoming increasingly uncompetitive in the marketplace. While sad, unfortunately this is the pattern most businesses and organizations follow as they grow, stagnate, and then ultimate decline.
NFL sponsorships, and most of the television advertising done by USAA, is a waste of money costing millions of dollars that could be used to reduce insurance premiums or give back to members in dividends.
No doubt the senior executives at USAA enjoy box seats at the playoffs and super bowl where they rub shoulders with the wealthy and famous. However, if they don’t soon focus on their core business of providing no frills, low cost insurance to the military community, they will find themselves rejected by young active service members while experiencing a slow exodus of once loyal older retired members.
Every time I call the company I’m thanked for my 40 years of loyal service. No doubt the person on the phone is reading from a pop-up on a screen. Some consultant has told management having customer service people thank the member for the specific number of years of membership will help to reinforce loyalty. However, what senior executives seem to be missing is loyalty is the reward an organization receives for consistent outstanding performance and can be withdrawn when performance is no longer consistent, superior or competitive. The next time the CEO is sitting in the skybox of a stadium and watching NFL players kneeling during the national anthem, he might want to give some thought disloyalty and disrespect he is observing and consider if the organization he presides over is earning the respect and loyalty of its members. The fact he continues to support the NFL, with the dollars of active and retired military members demonstrates he isn’t giving loyalty much thought.