Free Republic
Browse · Search
News/Activism
Topics · Post Article

Skip to comments.

Joe's Crab Shack backs away from no-tipping policy
CNN ^ | May 12, 2016 | Kathryn Vasel

Posted on 05/12/2016 3:33:35 PM PDT by PAR35

Apparently, the no-tipping test at Joe's Crab Shack isn't working out.

The casual seafood chain announced in November that it had been trying out a no-tipping model in 18 of its restaurants across the country since August.

But less than a year later, the company is moving back to the standard gratuity model in 14 of the test locations.

...

"Our customers and staff spoke very loudly [about the policy], and a lot of them voted with their feet," he said.

(Excerpt) Read more at money.cnn.com ...


TOPICS: Business/Economy; Culture/Society; Extended News; US: Texas
KEYWORDS: joescrabshack; noincentive; notipping; wages
Navigation: use the links below to view more comments.
first previous 1-2021-4041-53 last
To: cherry
I checked the comments section of various newspaper articles on this. Millennials are idiots! They want an across-the-board law outlawing tips so that waitstaff are all paid less and they can't go across the street and get a better restaurant job.

Actually, while it was amusing, it was frightening at the same time.

41 posted on 05/13/2016 4:29:09 AM PDT by miss marmelstein (Richard the Third: With my own people alone I should like to drive away the Turks (Muslims))
[ Post Reply | Private Reply | To 33 | View Replies]

To: trebb

Oh, yes. I am a patient and forgiving man and a generous tipper. This epic fail involved everyone. Waitresses, including mine, spent more time hanging around the bar and chatting than taking care of customers. Mine was slow to get to the table the first time. Slow to bring drinks. Slow to return for the order. It wasn’t a busy day. The wrong food —not even close to what we ordered —was served twice. We had to wait while the correct orders were prepared. There was no real acknowledgment of the problem by the waitresss, much less an apology. She acted as if we should have just eaten what we were served. On top of that, some of the food wasn’t very good, coniedring what I paid for it. We wound up getting manager involved. She shaved about a third off the bill.


42 posted on 05/13/2016 6:18:32 AM PDT by Southside_Chicago_Republican (If liberty means anything at all, it means the right to tell people what they do not want to hear.)
[ Post Reply | Private Reply | To 39 | View Replies]

To: AdmSmith; AnonymousConservative; Berosus; Bockscar; cardinal4; ColdOne; Convert from ECUSA; ...
The no-tipping rule was implemented because so many pirates with wooden legs ate there, arrrrr.

43 posted on 05/13/2016 7:01:07 AM PDT by SunkenCiv (Here's to the day the forensics people scrape what's left of Putin off the ceiling of his limo.)
[ Post Reply | Private Reply | View Replies]

To: Southside_Chicago_Republican
Thanks for the info - my wife was a waitress for over 25 years and she taught me well as far as what to do and how to respond with lousy service.

I was once TDY and we got a real pipperoo of a waitress (others there before us were overheard complaining about her lack of service) so we opted to each tip her a single penny as a sign that she wasn't doing herself any favors. My wife later informed me that we did the manager of the restaurant a disservice by not reporting her to management because that type worker (non-worker) was anathema to a successful business. I now take her cue when we are out and do my best to follow the guidelines she gave me as far as the differences between adequate, good and great service.

Wasn't intimating you were a cheapskate, just offering food for thought in case, like I was wont to do before meeting my wife, you might have been prone to make a statement about other issues by using the wait staff.

I have been known to sneak back and up a tip for good service when dining friends insist on paying the tip and then shortchange a good waiter/waitress.

Bon appetite....

We recently went to a Bubba Gumps and everything was hosed, including the manager - we mentioned it on the way out and the female "Maitre'D" apologized profusely and said that that particular manager was going to be the downfall of their restaurant. I actually signed up with Trip Advisor and another site so I could give my rating/assessment of that restaurant and manager.

44 posted on 05/13/2016 7:13:41 AM PDT by trebb (Where in the the hell has my country gone?)
[ Post Reply | Private Reply | To 42 | View Replies]

To: trebb

When your are used to really good service, the really bad service sticks out all the more. I have been going to a diner in Calumet City ever since I moved into this area nearly 20 years ago. Many of the waitresses have worked there that long or longer. Either the owner or one of his family members is always there. Everything works out fine because everyone there has an investment in it. If nothing else, your waitress might have known you for 20 years, and that counts for something.

The ones that provide bad service either don’t have the proper training, or personality, or attitude for the job. For many, it isn’t “just a job”. It is less than that. Many seem not to want to be there, and don’t have the sense to know that putting some effort into it is literally going to pay off for them.

A few weeks ago we were in a place here in town. Another major service-related fiasco. We also got the manager involved and she also shaved some off the bill. While we were still there I went onto the restaurant’s Facebook page and gave them a one-star review.

I’m the easiest customer in the world to please. Just bring me what I want and be nice about it, and that’s all I ask for. I’ll overlook mistakes because we are all only human. So for me to withhold a tip or make a stink, the experience has to be pretty bad.


45 posted on 05/13/2016 12:21:59 PM PDT by Southside_Chicago_Republican (If liberty means anything at all, it means the right to tell people what they do not want to hear.)
[ Post Reply | Private Reply | To 44 | View Replies]

To: Southside_Chicago_Republican

Regarding seafood restaurants in your part of the world, have you been to Calumet Fisheries? Definitely worth a long drive from other parts of town. A little rustic for some so they do a big carry out business.


46 posted on 05/13/2016 5:04:22 PM PDT by concentric circles
[ Post Reply | Private Reply | To 45 | View Replies]

To: concentric circles

Oh, yes. Many times. I’m about 10 minutes away. That’s the real, gritty, south Chicago deal.


47 posted on 05/13/2016 5:35:44 PM PDT by Southside_Chicago_Republican (If liberty means anything at all, it means the right to tell people what they do not want to hear.)
[ Post Reply | Private Reply | To 46 | View Replies]

To: Gator113
No problem......now you can make Crab Shack recipes at home.

JOE's CRAB NACHOS

Arrange single layer tortilla chips on sheetpan. Spoon tbl topping on each. Sprinkle with shredded cheddar, jalapeno rings, paprika. ake/melt cheese 350 deg. TOPPING combine meatcrab, sour cream, mayonnaise, grated onion.

Or pile chips w/ everything you got in the fridge.

SOURCE:

joescrabshackathome.com

48 posted on 05/14/2016 11:04:32 AM PDT by Liz (SAFE PLACE? A liberal's mind. Nothing's there. Nothing can penetrate it.)
[ Post Reply | Private Reply | To 6 | View Replies]

To: PAR35

I refuse to patronize any eatery where the wait staff are wearing tie-dyed t-shirts with peace signs on them.


49 posted on 05/14/2016 11:07:55 AM PDT by sauropod (Beware the fury of a patient man.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: PAR35

Not a seafood place, but check out any of several Hard Eights in North Texas. It’s a favorite stop for out of town visitors on per diem...’nuff said.


50 posted on 05/14/2016 11:08:04 AM PDT by Night Hides Not (Remember the Alamo! Remember Goliad! Remember Mississippi!)
[ Post Reply | Private Reply | To 13 | View Replies]

To: Liz

Thanks....now I am very hungry. ;>)


51 posted on 05/14/2016 11:21:29 AM PDT by Gator113 (~~Vote Trump 2016~~ Just livin' life my way. Don't worry, everything's gonna be alright. 👍)
[ Post Reply | Private Reply | To 48 | View Replies]

To: Gator113
You can't be that hungry---I just don't believe it.

Heck, you never even had the Crab Shack Steampot.

Is that the sound of your car engine revving up....to make the 165 mile trip to the Shack?

52 posted on 05/14/2016 12:54:26 PM PDT by Liz (SAFE PLACE? A liberal's mind. Nothing's there. Nothing can penetrate it.)
[ Post Reply | Private Reply | To 51 | View Replies]

To: Liz

OMG... that is so tempting. That is what I would order.


53 posted on 05/14/2016 1:10:59 PM PDT by Gator113 (~~Vote Trump 2016~~ Just livin' life my way. Don't worry, everything's gonna be alright. 👍)
[ Post Reply | Private Reply | To 52 | View Replies]


Navigation: use the links below to view more comments.
first previous 1-2021-4041-53 last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
News/Activism
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson