TECH HELP NEEDED: Disabled add-ons that don't act disabled

[Maceman]

OK - I have been undergoing 7 weeks of computer hell since my old Dell Windows 7 laptop crashed. I won't bore you with the details.

So now I have a new Dell Windows 7 laptop, and I will shortly be transferring data files from my old limping laptop to the new one. But basically at this point all I've done is installed some basic programs (MS Office 2010 and a few others).

For the moment, I'm using Internet Explorer until I decide which default browser to use. So I've been doing some web surfing.

I get to Free Republic and there on the left of the page I see a "Razor Web Related Search" menu on the left of the page, which I definitely don't want. It also seems to giver me an ad page every time I open a new page.

I freaking hate it, and after my 7 weeks of computer hell, I am thin on patience.

Anyway, I went to Internet Explorer settings, and there I see a link to "manage add-ons." I open the link, and listed there among others, are Razor Web, and also One-Note.

And guess what? They're both DISABLED. So if it's freaking DISABLED, why is it showing up on my screen? And I can't select "DISABLE" because it's already "DISABLED."

Do I just need a new browser? (I used to use Firefox, which I love, but now I'm reading a bunch of things about it that make me doubt whether I want it as my default browser).

Anyway, how do I get rid of the DISABLED add-ons that are clearly ENABLED, even though they say they aren't?

Advice is most welcome, both in terms of suggestions on getting rid of Razor Web and Send to One-Note.

[Mr. K]

download

CCLeaner - run it to clean your system

Avast Anti-virus (free home version) - let it do a full scan

Malwarebytes - let it do a full scan

use these three programs and your system will run a lot better

[Repeal The 17th]

Razor web is malware.
there are numerous hits on google as to how to remove it.

[Mr. K]

oh and go to your CONTROL PANEL and un-install anything you dont want

In CCleaner there is a way to modify what programs get started at logon - remove all those you dont want too (*and then uninstall them)

[South40]

Remove Razor Web Ads Malware (Uninstall Guide)

[Blood of Tyrants]

I had a similar problem with Firefox but I was able to remove the offending addon.

[Wayne07]

Repeal the 17th is right, Razor Web is malware. Its not something Dell would install, so even though you have a new laptop, you are already infected. If I were you, I'd start over, and reinstall windows. Because who knows what else you have been infected with. Then, after a complete clean reinstall, I'd install Firefox or Chrome, disable Java, and never run IE again.

Be careful reinstalling the apps you've installed so far, one of those may have had the malware payload attached.

[mountainlion]

I think you might have MRT installed go to start, search and type in MRT and run it. It is Microsoft malware removal tool. You can get lots of free software and antivirus programs form Download.com which is the old PC Magazine website.

[Maceman]

Those of you who are providing links:

Can you please give me a way to tell I the page that shows up is an actual product to remove Razor Web, and not some virus inducing page that claims to get rid of viruses? I have been burned by that before.

The page I have been linked to when I click “Razor Web Ads Removal Guide:” is PCKeeper, which has a link to an article “Written by Eugene Kim, Microsoft Certified Technology Specialist” and a headline that says: “How to Fix Problems with The Windows 7”

There’s a button to download software to “clean your PC,” but I don’t trust that page at all.

Please advise.

[Enlightened1]

I have a Dell Laptop that runs like a champ.

I use

1) CC Cleaner (Free Crap Cleaner)

http://www.piriform.com/CCLEANER

2) Microsoft Security Esentials (Free Anti Virus)

http://windows.microsoft.com/en-us/windows/security-essentials-download

3) Advance System Care (Everything else $29.99 a year). I really do not need Microsoft Security Center with this.

I have to admit its the System Care that keeps my computer clean and fast. I thought $30 a year is certainly worth it.

[smokingfrog]

Some changes don’t take effect until you restart the computer?

[Enlightened1]

Here is the Advance System Care for $30 a year. Well worth the money IMO

http://www.iobit.com/en/advanced-systemcare-antivirus.php

[Red Badger]

[Red Badger]

[South40]

Before you buy anything, download and install a FREE version of Malwarebytes. Install and run the FREE trial of Premium. Remove anything that it finds including Razor Web.

https://www.malwarebytes.org/

[smokingfrog]

Razor Web belongs to a huge family of SuperWeb LLC products, including Coupons Free, Newer Version, Checked List, and many others, each of them are known as ‘adwares’ and ‘potentially unwanted programs (PUPs). It means that Razor Web adware or any of its clones can infiltrate computers bundled with other freewares without being noticed. If it does that successfully, Google Chrome, Mozilla Firefox, Internet Explorer, and other web browsers may be hijacked and filled with HTTP cookies, which may constantly monitor your online activities with an intention to gather your search terms, websites visited, data entered in them, clicks, IP address, PC’s location, email address, and so on. Such personally non-identifiable information is very important for third-party advertisers, who need such data for advertising purposes.

http://www.2-spyware.com/remove-ads-by-razor-web.html

[South40]

FIXED!

[Maceman]

Exactly.

[rstrahan]

Install and use Google Chrome. Don’t have near the problems with pop ups,, etc, much faster as well. I don’t use IE except for a couple of business related uses where IE is required.

[TomGuy]

Some browser extensions have to be deleted/removed through the Windows 7 Control Panel >> Programs >> Programs and Features >> Uninstall

I use a little freeware program called GeekUninstaller, because it also identifies some junk the Control Panel uninstall misses.

http://geekuninstaller.com/