Posted on 02/07/2015 12:55:29 PM PST by Dallas59
The cable giant Comcast may have done it again--addressing a bill to a disgruntled subscriber with a profanity.
A few weeks ago Comcast apologized for sending a bill to Washington state customer Ricardo Brown that was addressed, "A--hole Brown." The offending bill showed up in his mailbox after his wife had called to cancel their cable service.
Now Mary Bauer is telling the Chicago Tribune that her most recent Comcast bill--which she just got the other day--was addressed to "Super B----h Bauer."
"I did not open it up, because I'm not a Super B----h,’ Bauer told the paper Friday. "Mail it to my name."
Bauer believes Comcast's unauthorized name change to her account came after she lodged repeated complaints about her service after she upgraded to a new cable box.
(Excerpt) Read more at foxnews.com ...
“Super B——h Bauer.”
As in female dog?
I’ll say one thing for Comcast - this is a unique new marketing approach.
Fricken hilarious. This is the best laugh I have had in days!
There are plenty of systems that use version control that could tell you the “Super B——” entry was made to the account by Bobby Jones on Nov 15 2014 09:17AM.
But perhaps Comcast doesn’t use such a system. In which case the workers can pretty much go hog wild without ever getting caught.
That’s all right. The CEO has promised that in a few years he’ll make some improvements to customer service.
Here’s a suggestion for him: mass firings, from the top down. Start with Customer Service and PR. Expand if things don’t improve.
comcast SUX!
Once they gave me a USED DVR with my subscription that crapped out at the most inopportune time.
Then I had to wait in line for an hour to exchange it.
Then they kept raising the bill w/o adding any more value.
Had enough. U-verse is WAY better. It’s on fiber vs coax which is light years more advanced. The internet is WAY faster. The menu is better. U-verse is great.
I never thought I was the only person with this problem. I seriously thought their corporate culture, when a customer upgraded, was to overcharge and under perform. The thing is, when they finally get it right, I like the company.
In my neighborhood they are infinitely more reliable that satellite service. We used satellite for a couple of years until they nearly drove me insane, which I thought was their main plan from the beginning.
When we decided to upgrade, my wife told me it was my job to do the arguing with them. She stuck to that rule until we finally got everything straight.
And does Comcast still refer to you as Steve M?
Being semi-monopolies in a region, “We don’t have to care. We’re the phone company.”
It’s a mild surprise to me that with the rabid desire to regulate in Washington, Obama hasn’t already jumped on Comcast, etc. with all fours. But again maybe because that is an actual problem. He only jumps on imaginary problems because he doesn’t want to do any real good, he hates America.
What's that old saying...there's no such thing as bad publicity. I'm thinking we've found an exception to that rule.
They’ll start moving if there is any real competition. Oftentimes there isn’t.
I was thinking about consolidating my VOIP into my cable bill to save a couple bucks. So, I go to the "XFinity!®" web page [which I guess means "very, very, finite" as opposed to what it suggests.] It clearly says: UPGRADE your service. I order some "Triple Play" deal for TV, Internet, and phone. I schedule the upgrade service, although why some guy who knows neither jack nor sh!t about computers has to invade the privacy of my home is still a mystery to me. [In fact, on the rare occasions when they've come to "fix" things, I'm usually spending several hours trying to return my network to my desired configuration...]
Aaaaaaannnnnnnyyyyywayyyyy ... I get an email two days before service, confirming the sales agreement, which instead of the $219/mo listed in the upgrade package, says I agree to pay $243/mo. I call Comcast, [sorry, XFinity!®] and tell them to cancel the installation.
Now I get referred to a jerk who is going to waste an hour of my time telling me why I should not cancel the service. For most of the conversation, he is not in the least addressing my concerns about pricing, and instead is reading from a marketing brochure about how their crystal clear VOIP service has gotten JD Power Awards® or some such nonsense, and I would be a fool not to upgrade.
When he finally takes a break from his reading assignment, I tell him that I'm not upgrading to a plan that won't save me any money, goodbye. His response is that the TriplePlay offer is only for new customers. So, I tell him that I got to the offer by pushing a button on his web page that says "Upgrade Your Service." How the hell does a new customer "Upgrade His Service?" Well he says the web page is "wrong," and I inform him that the web page goes through a whole questionnaire about how many cable boxes you currently have, how many you would like to be DVR-enabled after the upgrade, what your current XFinity!® IP connection speed is, and what you would like it to be. None of which could possibly be applicable to a new customer.
So he tells me I can talk to his supervisor about it. His supervisor proceeds to do nothing but reiterate the marketing brochure. Jack@ss. He then tries to tell me that I will have to pay a fee for cancelling the service call, because it's too late to cancel. I read to him a sentence from the confirmation letter which says, "Please call 24 hours before the service call if you need to reschedule or cancel the appointment." The service call is about 36 hours away. He slightly relents and says, well it's already on your bill so just call the billing department when I get my next bill, and they will handle it. I told him, no, I am not calling you guys again. You can do that right now and I expect you to do so.
They actually did do that. Yay. I can save myself a twenty minute meander through the lightning fast menu tree at XFinity!® next month. [At which point I would probably have to produce some kind of evidence that the serviceman never showed up.] My last request is to ask The Supervisor for the head of customer relations email.
I cc:'d that person a copy of a letter I sent to the Pennsylvania Department of Consumer Advocate, telling him I believe what XFinity!® is doing with their "Upgrade" offers is nothing more than bait-and-switch, which is against the law.
I'm not holding my breath for a response form either quarter. It's a shame I'm on e-mail billing. I'm guessing I won't get to paste the "Frederick J Super Bast@rd" or "Fred Pr!ck Zarguna" on my office door. That would be a hoot.
He won’t jump on Comcast because they were huge bundlers for his campaigns.
To be fair, AT&T usually did a lot better than these aggravation stories about Comcast. Try to discover why a charge went on your bill or why the bill they sent this week contradicts the bill they sent last week...
Do they program their accounts receivable in RS-80 Basic, run when the cat hasn’t torn up the cassettes???
Watch it carefully anyhow, because their back office system “might be correcting salesman mistakes.”
That might be one way to buy off the only watchdog that would matter to them....
Verizon FIOS is good too
I have relatives out west who have Time Warner cable TV subscriptions, and have always complained about Time Warner. Now Time Warner is being acquired by Comcast and I warned them weeks ago not to expect their cable TV service to get better.
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