“Super B——h Bauer.”
As in female dog?
I’ll say one thing for Comcast - this is a unique new marketing approach.
There are plenty of systems that use version control that could tell you the “Super B——” entry was made to the account by Bobby Jones on Nov 15 2014 09:17AM.
But perhaps Comcast doesn’t use such a system. In which case the workers can pretty much go hog wild without ever getting caught.
That’s all right. The CEO has promised that in a few years he’ll make some improvements to customer service.
Here’s a suggestion for him: mass firings, from the top down. Start with Customer Service and PR. Expand if things don’t improve.
I never thought I was the only person with this problem. I seriously thought their corporate culture, when a customer upgraded, was to overcharge and under perform. The thing is, when they finally get it right, I like the company.
In my neighborhood they are infinitely more reliable that satellite service. We used satellite for a couple of years until they nearly drove me insane, which I thought was their main plan from the beginning.
When we decided to upgrade, my wife told me it was my job to do the arguing with them. She stuck to that rule until we finally got everything straight.
I have relatives out west who have Time Warner cable TV subscriptions, and have always complained about Time Warner. Now Time Warner is being acquired by Comcast and I warned them weeks ago not to expect their cable TV service to get better.
Having worked for Comcast, this does not surprise me. One person in the next cubicle has his TV blaring with some gangsta rap hip hop movie on Showtime (every third word the effenheimer), abusing the customers, and his noise carrying on to other cubicles where everyone else is dealing with customers. Anyone who objected was called a “Racist MFer” by the manager. That was in 2001.
not exactly what we learned in business school.....
but maybe I need to go back to biz school and learn these new marketing theories? (I’ve obviously fallen badly behind the times...)
My wife wants cable, but I won’t let her. We have cheap Internet service from Comcast now (due to grandfathering) and if I mess with it at all, I’ll never get that back - not to mention all these nightmare stories when they happen to “get it wrong”, always in their favor.
Any service that locks you in to a contract must be avoided.
Their main goal is to piss you off just enough to enrage you and make it nearly impossible to cancel. I have a contract security service once for my machine shop. NEVER AGAIN. Those jerks just would not let me cancel. Call the number to order service and withine 5 seconds you’re on the phone. Call to cancel and you get jerked around to a “customer retention specialist” who are a most vile breed of people.
ME: I want to cancel
THEM: Why
ME: I want to cancel
THEM: WHY
ME: Because I want to cancel. I am moving
THEM: We will be happy transfer your service to a new location
ME: CANCEL!!!
THEM: We need to know why you are cancelling before we can cancel....
Anyway that went on for 15 minutes. Finally they said they would mail a form to fill out
Of course it never came. Then I call back SOS with another jerk. finally I got a letter to cancel. Then...I send it in and of course receive another bill.
Call them again go through the same crap AGAIN. They say they received in correct information and I would have to refill the forms, AGAIN.
Anyway. They tried to collect 2 more months of charges and I wasted a good 8 hours dealing with those jerks.
I imagine it is the same with any other contract service company.
The odd part is that this has happened in several states. Apparently it’s not just one a-hole employee. Must be part of the job description.
They’re repeatedly granted government monopolies by local municipalities who want the money. Voters can make it stop.