The reps get paid for customer retention. The guy was just doing what he was trained to do.
These “retention teams” at customer service centers are getting as aggressive as any bill collector. The fact is these calls are very expensive to these companies. An average customer support call can cost a company $10 or more. Keeping an agent on the line cost seven more than that.
funny...when i cancelled my comcast, the process took less than five minutes.
now they did call me about a year or so later. that call took under a minute.
didn’t like comcast, don’t like comcast, doubt anything they can do will ever change my opinion
We cancelled Comcast a few years ago after having it since the 70s and they didn’t care.
I see no problem with telling them why the switch.
He told them that much. He didn’t have to tell them that.
If he teals them why, say the other provider has a network Comcast doesn’t, he may make a more competitive landscape.
Me, I cancelled in 1994.
Never had it since, don’t need it, don’t want it.
Nasty vile stuff on most of the channels.
And I am sure the harassment you describe is 100% true.
These huge corps can make money that way, extra bills they know are wrong etc...
We are getting ready to leave US Cellular phone system. My wife has been with them since bag phones. Every time we have interaction with them, the rep always says “I’ve never spoken to someone who has been a customer this long”. Over 20 years.
Sounds like a salesman for condo timeshares.
Yea, right.
Bull spit. These companies purposely make it hard to cancel hoping you’ll get frustrated and hang up. Ever try to cancel a charge to your phone or direct withdrawal? They always charge one or two more times than they should because they know it’s not worth it to sue them for their extra fees. Then they keep the money.
Don’t pay your bill. They will cancel it for you.
Rogers Cable is also a nightmare. I concluded that the best way to get someone on the phone is to stop paying and wait for them to call me. That was the only way I managed to cancel my cable; I stopped paying and when they called I told them to shut off the service, then warned them that a negative credit report would result in a libel suit.
Comcast overcharged me $600 last year and I went through HELL getting it fixed. I went to their main office and there were about 80 people complaining about the same thing. After waiting for 3 hours at their office I was told I had to call their customer service line. I had to go through 6 managers on the phone and finally got it fixed then last month BAM they jacked me up another $200 per month. They wear you down until you give up?
Let me tell you my Tracfone story...
I’m in a directv cancellation spat now.
Hopefully it will be done this week.
Headzup - watch out for directv.
They require a credit card as deposit for equipment - but they use it for anything they feel like...whenever they like. And when the error is pointed out [after many calls, many supervisors, etc] they say “We’ve now escalated your situation and if it comes out that you’re telling the truth, you will get a refund 7-10 business days from the escalation’s resolution”. Blah blah blah we’re keeping your money.
Last time, I said I think they’re doing this to everyone as a normal practice - at which time a listener immediately piped in ...
Good lord. NO MEANS NO. Disconnect means DISCONNECT. No if’s and’s or buts about it. Was the customer married to Comcast? Will never have them as a provider of anything.
Who needs cable? Netflix offers plenty of great content, and with Amazon I can receive tons of great shows that I receive the day after a broadcast. I get to watch my episodes of Walking Dead, True Detective, House of Cards etc. And I still get to watch sports using one of the many streaming services online. Cable is a waste of money and when I get my own place the only thing I would think of updating would be my internet.
I signed up with TWC and then tried to cancel when I discovered I wouldn’t be able to stream with the service they signed me up for - despite being on the phone over an hour and insisting on need for streaming.
The man I spoke with about canceling spent 45 minutes trying to sign me up for a more expensive package. I was so frustrated and finally he transferred me to another department to cancel. THEN, after 10 min on hold and several minutes talking to the rep, I was able to cancel.
THEN, I had to call another department to get my f-ing money refunded which was another 20 min.
Total time to sign up and then cancel was over 2 hours.
Screw TWC. And thank you. I so enjoy ME TV and their wholesome family shows. For free!!!!
Funny, when I tried to cancel my comcast before I moved every time I pushed 2 or what ever it was to cancel the call would drop...
I pushed 1 or what ever for sales and they canceled it for me.