[Principled]

I’m in a directv cancellation spat now.

Hopefully it will be done this week.

Headzup - watch out for directv.

They require a credit card as deposit for equipment - but they use it for anything they feel like...whenever they like. And when the error is pointed out [after many calls, many supervisors, etc] they say “We’ve now escalated your situation and if it comes out that you’re telling the truth, you will get a refund 7-10 business days from the escalation’s resolution”. Blah blah blah we’re keeping your money.

Last time, I said I think they’re doing this to everyone as a normal practice - at which time a listener immediately piped in ...

[wbill]

And when the error is pointed out

I'd report the fraudulent charge to the credit card company and let them sort it out.

YMMV. I've had good luck with my CC on stuff like this.

[wbill]

And, FWIW, Time Warner isn't a bit better. They hit me up with charges for an old address, months after I'd moved. Then, when I called to get it straightened out, they ignored my repeated requests, and kept trying to upsell me on services for the property that I'd vacated.

Fascinating business model. I've no idea how it works, other than sheer inertia on the consumer's part.

[goat granny]

I have Charter and am getting ready to cancel. I get calls dropped up to 10 times a day, and when the internet drops so does my phone go out as they are bundled....