Skip to comments.The newest folding phones from Samsung and Motorola are already breaking and attracting scratches
Posted on 02/20/2020 10:25:16 AM PST by Red Badger
YouTube channel JerryRigEverything showed the Samsung Galaxy Z Flip display is as strong as plastic, not glass as advertised.
The Motorola RAZR is already breaking, with one reviewers screen completely separating from the phones body.
Maybe you shouldnt buy a folding phone yet.
Samsungs new foldable smartphone, the Galaxy Z Flip. Ryan Browne | CNBC
Two new phones with folding displays, the $1,380 Samsung Galaxy Z Flip and the $1,500 Motorola RAZR, launched in recent weeks, and people already have complaints about them.
It seems like a repeat of what we went through nearly a year ago, when Samsung seeded the Galaxy Fold to reviewers and early units broke. The phone was delayed for five months while Samsung worked on a solution, but the launch seems to have been fine after the company made changes to the hinge and screen.
But the latest foldable phones are having issues of their own. Heres whats going on. Samsungs Galaxy Z Flip screen seems to be plastic, not glass as advertised
Over the weekend, YouTube channel JerryRigEverything called into question Samsungs claims that the new Galaxy Z Flip has a glass display.
In a hardness test, JerryRigEverything found that Samsungs screen scratches like plastic and wasnt as hard or resistant to damage as glass. But, during a press conference in San Francisco last week, Samsung said the phone has a first-of-its-kind folding glass display, marketed as Ultra Thin Glass, or UTG for short.
Those claims about glass construction seemed to quell concerns that the screen would be as prone to damage as the original Galaxy Fold, though JerryRigEverything shows in his video that even a fingernail can permanently dent the screen, just like on Samsungs first folding phone.
After JerryRigEverything posted its video, Samsung warned in a statement that its new folding display should be handled with care.
Samsungs first-of-its-kind UTG technology is different from other Galaxy flagship devices, Samsung told CNBC. While the display does bend, it should be handled with care. Also, Galaxy Z Flip has a protective layer on top of the UTG similar to Galaxy Fold.
You can watch the JerryRigEverything video here:
VIDEO AT LINK...................
One person who said he bought the Galaxy Z Flip posted a picture of damage across the fold of the screen. He said the crack occurred when he opened the phone:
Amir 💎 @mondoir
Received my Samsung Galaxy Z Flip just now. Opened the box. Removed the protective/instruction film. Flipped the phone as you would do since its a flip phone and this happened. I heard the crack as well. 😰 cold weather?#SamsungGalaxy #ZFlip #samsung
CNBC has a Galaxy Z Flip. The screen feels more sturdy than the Galaxy Fold, which felt flimsy. CNBCs first Galaxy Fold review unit broke when we tested it. That hasnt happened with the Galaxy Z Flip.
The Z Flip comes with a warning similar to that of the Galaxy Fold, with both a sticker on the screen and a start-up warning that tells users to avoid pressing hard on the screen or the front camera lens and to make sure theres nothing on the screen when you fold it closed. Samsung offers a one-time screen replacement for $119 if owners have a problem.
Samsung also told CNBC that it will offer a free screen protector for Z Flip owners at Samsung retail locations or by mail. Samsung didnt explain why that additional screen protector isnt included with the phone out of the box, though.
The Motorola RAZR is already breaking
Motorola Razr with folding display Motorola
Meanwhile, the Motorola RAZR, which also has a foldable display, is also breaking.
Tech website Input said its new Motorola RAZRs screen is already separating from the body and is completely damaged after only a few days of use. The site said it doesnt know how the damage occurred, but it posted several images showing the display ripping off the frame of the phone, which suggests quality control issues around the border and hinge of the RAZR.
Ray Wong📱💾📼 ✔ @raywongy
Funny all the blindly optimistic foldable fanatics are suddenly nowhere to be found... (also still waiting to hear from you Motorola)https://www.inputmag.com/tech/our-motorola-razrs-plastic-display-is-already-breaking-peeling-at-the-fold
We have full confidence in razrs display, and do not expect consumers to experience display peeling as a result of normal use, a Motorola spokesperson told CNBC. If consumers experience this issue, and the device has not endured customer abuse or misuse, it will be covered by our warranty.
Maybe dont buy a folding phone yet
All of this may explain why both Motorola and Samsung were wary of sharing their new devices with tech reviewers. Motorola didnt send test samples out until after the phone was already available to consumers, a sign that it wasnt confident in the phone.
Samsung is only letting testers review the Z Flip for 24 hours. It says its due to limited supply. CNBC bought a Galaxy Z Flip to test, however, and a review is coming.
While CNBC hasnt had any problems with the Galaxy Z Flip, its clear that the screen isnt as strong as Samsungs ultra thin glass marketing suggests it is. YouTuber JerryRigEverything said the display might have glass elements but proved that it still scratches and damages as easily as plastic.
The issues with the Motorola RAZR are a bit more serious. The screen shouldnt separate from the phone. Its not known how widespread this problem is but, even before Input reported its problems, most reviewers didnt like the phone anyway.
Until folding phones have durable glass displays that dont damage easily, or show us why theyre better than cheaper phones that dont fold, you shouldnt buy one.
1. Since i have hard hands, i use a samsung active 7. The active 8 specs were the equal of using different shoelaces was not worth the money. I amrural, so it will be a while till 5g comes about, so..i wait and watch.
I had an original RAZR, then a Droid RAZR, so I looked at this new one. WAY too expensive, and I didn’t really trust (with good reason, apparently) the folding full screen.
Samsung and Motorola are both trying to defy the laws of physics.
Material fatigue is a known factor.
Bending a piece of IRON, TITANIUM or whatever, will eventually break from fatigue....................
Had they just used two screens with a small hinge in the center everything would have been fine...................
When a folding phone can go from 5” to 10” and back again, let me know. Until then, I just don’t have a use for it.
Yes, as NDT, eddy current, and mzgnaflux, all too tough for phones, but bend anything enough times, and it will fail.
I used to calibrate those things!..................
I just paid $160 for my new smart phone. Why are these phones ten times that price?
Anything radically new is going to have problems. You have to expect anything this new and different to both be incredibly expensive and full of problems. Its the cost of having “cutting edge” technology.
Maybe dont buy a folding phone yet
How about if it is graphene based? If it is a single molecule, it should last “forever”.
While I do think th razor design has merits, the tech clearly isnt there yet..
Microsoft Surface Duo is a better idea
Graphene, whether a single molecule, or as a formed member, is not as ‘plastic’, as an octopus’s body, therefore, utilizing Murphy’s Law, it will break.
I was the gov’t QA guy, that made sure you did, and to spec!
I watched two youtube videos about them, one about Motorola and the other about Samsung.
It isn’t glass. It’s plastic. Scratches easily.
The Motorola doesn’t close completely so dust gets in when it’s folded.
I concluded the problem isn’t so much in the folding screen (which is supposed to survive a quarter-million closings, and couldn’t be tested), but these other factors.
For what they cost, the shortcomings are rather off-putting.
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