Kiosks will replace the cashiers just like ATM machines are replacing bank tellers.
Kiosks don’t roll their eyes at me or treat me differently than other customers.
Provide the clients are capable of using them! :-)
In my area, Sheetz and Speedway both have fast food cafes with touchscreen ordering. Order food, pay for food & gasoline, fill the car, come back, and food is ready.
McD’s is simply catching up to the competition. They also have franchisees to keep happy. So selling them on newfangled kiosks that cost them money out of pocket was something they had to sell them. $15 minimum wage prospect made it easy.
Those dastardly ATM machines......
Have you noticed that ATM machines are slowly disappearing?
Online banking and debit cards are killing them.
I really don’t care much for McDonalds but I prefer the change of using labor from ordering to serving your order. So I order at the kiosk and then have them deliver my food to me and my kids with the locator.