It's a good thing it's not Sky Net. They take defections pretty series...
First you have to check to see if you’re logged in. Are you logged in?
Sounds Hughes.
And series.
Howard Hughes?
I’d take a look at what, if anything, they guarantee you in terms of download rates. There are programs that allow you to test both ways and log them over time. If they aren’t delivering as promised then you have a beef they have to resolve.
It's a good thing it's not Sky Net. They take defections pretty series...
I didn’t know they were still in business...
I just put up with the two years and went to AT&T cellular. Wish I could be more helpful.
The only option is if you are in some sort of trial period or would like the excitement of taking them to court.
Gaffer is 100% correct. They contractually promised to deliver “something” at some rate, with some latency. If they are not delivering, it is contingent upon YOU to show that they are in breach of contract.
There are many free bandwidth tools as well as bandwidth websites that can document this for you. If it’s not documented, it did t happen. Hughes also knows DAMN well there is a problem (although they will lie to your face about it) as this data is stored securely in their modem under the Supervisory account so they can verify or dispute your claim.
Expect to be disputed. They want to keep your money. But if they are in breach, they will insist upon a reasonable time period to correct the problem.; usually a few weeks.
Good luck.
A contract is a contract unless you can prove they didn't hold up their end - good luck.
Use
http://www.speedtest.net
to see if you’re getting the speed you’re paying for. If not, you might have some bargaining room.
For our place in the mountains of Arkansas we bought an AT&T hotspot at walmart, even though we can’t get a cell signal the hotspot works. The AT&T system operates at a high frequency than other cell networks so it carries further and penitrates better. You have buy gigs and go through a screwy routine to load your account. But hey, they’re the phone company, they don’t care, they don’t have to.
We had Hughes Net simply because we live in the sticks where we could not get a telephone land line for several months. I agree, service was poor.
Then we finally got a land line with DSL internet, and very happy with it.
Read your contract, or go on line and find their terms for quitting them. That’s what we did, and paid their fine to quit early. It was worth it.
http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
From Hughes:
“If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.”
I had a similar issue with Verizon.
Unfortunately at the end of the day paying off the remaining months of their contract turned out to be cheaper than suing them.
Done, settled for a two hundred dollar fee, 250 less than court.
File complaint with BBB. State it is ongoing problem. Keep a log of dates with outages and phone calls. Don’t want to see you stuck with cancellation.
Why is Hughes so bad while DirecTV is so good. DirecTV may be expensive (they have rigged their packages and add-ons) but their service is excellent with outages only in a torrential rainstorm, and their customer service is the best.
change your package to the BARE minimum....what? $9.00-19.00/mo? Then let the 2 years expire. If the cost of the contract cancellation fee is less than the remaining time left on bare services, then you just pay the contract breaking fee. Tell them you are going on vacation or a different job that you don’t need as much air time or bandwidth.
Good luck sweety, They’re the worst organisation I’ve ever dealt with. The Soros of the Internet.