A lot you know about Genius Bar employees at Apple Stores. The last Genius Bar employee who helped me was a retired IT specialist from Sacramento State University, age 66, who was working at Apple for the enjoyment of it. He was just slightly younger than I am. There were several other Geniuses there of the same vintage. ". . . snot nose kid. . . ", not by a long shot, Mad_as_He$$.
"Bricked it for what we use it for." What pray tell is that? That implies it still works for other purposes. Save yourself a 60 mile round trip and restore the iPhone back to factory status, re-synch the customer's data and settings, and you should be good to go. Most people who had a problem with the last upgrade merely had to cold start iOS and everything was good to go.
Why do I again think you are making up one of your stories about how bad Apple is? Mostly because they just don't hold water like a leaky sieve. They just don't agree with my experiences and my knowledge of every other persons' experience with Apple.
No retired IT guys at my local notgenius bar it is one small notch above Best Buy. I am not rolling the phone back on my own. Like I said it is customer property used for on call support.
I don’t give a $hit what you think about my complaints about Apple. This is a customer support situation and it pisses me off that Apple killed an app that came from the App store. Period end of story.