Posted on 12/27/2015 8:49:52 AM PST by Scutter
AFTER a year of big Apple releases, analysts are predicting a flat 2016 where the world's biggest tech company refines product lines rather than produces the next big thing.
Apple's share price has taken a battering in the past six months, with more than $220 billion slashed from the company's value as analysts look towards an era of smartphone saturation.
Morgan Stanley analyst Katy Huberty recently predicted that 2016 would be first time that iPhone sales would shrink, dropping by up to three per cent.
(Excerpt) Read more at news.com.au ...
And with this mission critical App you've waited until December 27th to take to Apple when the last update from Apple for iOS 9.2 came out on December 8th? Or are you talking about the upgrade to iOS 9 which occurred in October? Either way, it apparently isn't that critical to your client's work. Either way, the upgrade certainly did not "brick" the iPhone, which is a specific term for making the phone NOT WORK AT ALL, yet that was the terminology you chose to use for its shock value for the casual readers. . . intending they get the "not work at all" hyperbole meaning.
My point is the reason the warranty is void is because repair on the unit is risky at best and so all liability is on the person (or fool) who attempts it. Even and especially the so called experts at batteries plus that you so eagerly recommend.
You would know this if you have any experience with taking these devices apart AND assembling them and Apple knows it too.
Just so happens that I do have experience. I work for a manufacturer who assembles circuit boards and we have assembled similar products.
None of these compact devices (Apple, Android, etc.) are designed to be taken apart and reassembled. They are very low cost (component cost, and labor) and designed to be tossed in the trash after they fail.
Since this is a high volume product, the manufacturer will look for every opportunity to squeeze a penny here or a penny there out of the cost. A penny per unit when the number of units is millions is a lot of money. This means the design team will cheapen the design. Cheap means that the device is not as robust and cannot tolerate being taken apart.
One week for repair (5 days)? I have never had a repair take less than two weeks — 4 days to ship it, three days to repair it, 4 days to ship it back. That includes Sundays and half Saturdays when the shipping companies are closed. Unless, of course, Apple swaps my phone for a like model. See below for comments about that!
And as far buying a used unit or accepting a refurbished replacement. This is foolish! Likely that the unit is some kind of RMA unit and ends up being no trouble found at Apple and has some kind of latent, intermittent failure mode. Something that can't be detected. So you get your swapped/refurbished unit and it works for a little while and then fails when it gets warm. Then you have to return it again. Been there done that with consumer electronics.
Besides, I know exactly how I treated my phone unlike a replacement phone where the phone might have been dropped, overheated because the customer let run and charge at the same time, etc. I want >my phone< back with a new battery.
And I highly doubt that the sales person at an Apple store can repair a phone. A kid selling iphones doesn't have the skill set. The circuit boards and flex circuits are very fragile and it requires a special ESD work station.
If I am going to put another $100 into a phone, I might as well put that towards a new one. Too bad the battery cannot be replaced without a huge hassle.
I did not defend Microsoft. You have now outted yourself as an Apple fanboy. Stop projecting and learn to read and UNDERSTAND what I wrote.
You made bad comparisons and I called you on it.
I did not attack Apple. Show me where I did or admit you made it up.
Did you not notice that was a DROP QUOTE direct from Apple?
How long will it take?Service arranged by phone or online takes three to five business days from the day your iPhone is shipped to Apple. When you bring your iPhone to an appointment at an Apple Retail Store or Authorized Service Provider, we might be able to fix the issue the same day. Or it could take up to one week if we need to send your iPhone to an Apple Repair Center.
Apple also offers Express Replacement Service to minimize your time without an iPhone.
They say something, they mean it. 3 to 5 days. Do you believe that Apple would LIE to their customers and then PISS them off when they don't follow through on their promise the iPhone would be returned in just 3 to 5 days? Apple gets its reputation by under promising and over-delivering.
Just because YOUR ability to service something and YOUR turn around time is abysmal does not mean that Apple's is. Apple has the best customer service reputation in the world. . . unlike others who don't give a damn about customer service and take their own sweet time to get things done.
Here's another quotation from Apple that you don't seem to think is possible in your delusionary world:
"Use Apple or an authorized service provider for service.If you need to charge your battery more and more frequently, it might be time to service it. For products with built-in lithium-ion polymer batteries, the batteries should be serviced by Apple or an authorized service provider.
If the Apple device were not built to be taken apart, it would be impossible to "service it." Obviously it isn't impossible. That is pretty definitive, dhs.
And as far buying a used unit or accepting a refurbished replacement. This is foolish! Likely that the unit is some kind of RMA unit and ends up being no trouble found at Apple and has some kind of latent, intermittent failure mode. Something that can't be detected. So you get your swapped/refurbished unit and it works for a little while and then fails when it gets warm. Then you have to return it again. Been there done that with consumer electronics.
And again you make assumptions that show you have no idea what you are talking about. You pull all kinds of accusations and objections out of your ass. . . with out an ounce of evidence based on nothing. In case you were unaware of it, Apple sells refurbished products with a brand new Warranty, the same warranty Apple provide with a brand new product. Apple certifies their refurbished products to be the equal of a brand new product. . . because they are rigorous in their testing.
Besides, I know exactly how I treated my phone unlike a replacement phone where the phone might have been dropped, overheated because the customer let run and charge at the same time, etc. I want >my phone< back with a new battery.
Do you really think you have to turn off your devices while charging them? Where did you get the idea there was a problem with that? There is absolutely nothing wrong with charging an Apple device and using it simultaneously; they are designed to handle that. Perhaps your other make devices are not.
It takes about twenty minutes to change an iPhone battery, dhs. Why would Apple do an exchange when it takes such a short time to swap the battery? Many people have personalized engraving on their iPhones, iPod, and iPad cases. Apple will not take the time to duplicate the personalized engraving they did when the buyer bought the iPhone just to save 20 minutes by sending a refurb. Again, dhs, USE YOUR BRAIN.
And I highly doubt that the sales person at an Apple store can repair a phone. A kid selling iphones doesn't have the skill set. The circuit boards and flex circuits are very fragile and it requires a special ESD work station.
Do you really believe that Apple is going to have a "sales person" do repairs on anything? Are you trying hard to be some special kind of idiot? This really is the most idiotic straw man argument you've pulled out of your rear end yet. Apple has trained technicians at every Apple Store to do repairs. . . what do you think the Genius Bar is all about?
The Surface Pro batteries are still expensive in comparison to iPad batteries because there are one hell of a lot more iPads in the wild than there are Surface Pros. The economies of scale don't yet support a lower price for battery replacements for the Surface Pro. Two years ago the price was $470 for a replacement battery, now it's $54. Wait a couple of years and the Surface Pro batteries will also be around $15 each when the economies of scale kick in.
No. Apple wouldn’t lie. But I know the game. They’ll just give me a refurbished unit that they have already waiting and ready to go and not my pristine well taken care of phone. So I might get someone else’s problem RMA that has been dropped, soaked with water, or abused in some other way. Oh goody!
It is just like taking your car in for an oil change and the shop swapping your car with a car with the oil already changed. Sure it is quick you don’t know how well the swapped car was taken care of.
Apparently you don’t understand or are playing dumb.
Anyway...
Temperature bad: absolutely. An increase in internal temperature reduces the life of electronics. There is a little converter runs the device AND charges the battery at the same time. The heat is the power loss due to the conversion inefficiencies while it is charging the battery and running it at the same time. So the internal temperature is higher thereby reducing its MTBF. Even a slight temperature increase will reduce the life of an electronic device. Google FIT curve (Failure In Time).
Interesting thing about batteries too. They don’t like heat. Hey, what do ya know. Exactly what we are talking about. Heat is the killer of all batteries. Worst of all the battery itself heats up when it is charging further aggravating the problem.
Takes 20 minutes to repair a phone. But it takes four days to ship it around the country and that is fed ex overnight. You are kidding right?! Or maybe you don’t understand.
Sales person repairing the phone. It was your quote that the sales person might try to repair it. I too thought that this was ridiculous so at least we have cleared that up.
Obviously I am not the only anti-Apple man here exposing Apple shams, scams and rackets.
True. But the Apple haters always go to extremes.
So, unless he was an Apple hater, there was nothing for him to get upset over. I agreed with him (True) when he said I came up with an extreme price for the Surface Pro. I said nothing evil in my post#57. In Packrat35's later comments, he made derogatory comments about Swordmaker getting up Apple's butt, wholly uncalled for. How civil is that? That to me, is an indication of an Apple hater. And I read and comprehend/understand just fine what someone writes. When they make up something about a company or product, so be it. But when they make personal remarks then they should expect blowback in kind. Anyway, no hard feelings here, I let it go and don't let it get to me. I use and enjoy computer gear from many makers (having supported dozens of makers' products), but it seems the vitriol towards Apple is particularly uncalled for.
You did, and thank you for coming to my defense. You are correct, Packrat35's attack on me was uncalled for. Sorry I omitted kudos for you as well. My bad.
See, there you go again, dhs, making up things. Do you even bother to read what I write? Apple will not send out anything but first rate products IF they were to do what you claim. You do love to LIE, don't you? Pulling falsehoods out of your ass and dropping them all over Apple threads without a shred of evidence to back up your specious claims except your wild imagination. I told you what Apple does, but you go ahead and write fictitious scenarios pulled out of your vapid imagination. I provided you with verbatim data direct from Apple's own service pages and YOU claimed it had to be false because of your experience with OTHER lesser companies. You are delusional.
Now you come up with a totally insane analogy of swapping cars out of the blue. Are you really that delusional to argue such an IDIOTIC STRAWMAN about something YOU have constructed from your imagination?
Why should I even to pretend to understand your insanity or to pretend that I am dumb to disagree with a STUPID claim that you have made up out of your desperate delusions to smear Apple with your own insane imaginings. I am not required to join you in your false scarecrow delusions.
Temperature bad: absolutely. An increase in internal temperature reduces the life of electronics. There is a little converter runs the device AND charges the battery at the same time. The heat is the power loss due to the conversion inefficiencies while it is charging the battery and running it at the same time. So the internal temperature is higher thereby reducing its MTBF. Even a slight temperature increase will reduce the life of an electronic device. Google FIT curve (Failure In Time).
SHEESH! Only in your cheap devices. You are assuming that Apple devices heat up when they are being used while charging. They do not. Perhaps your cheap Androids do, but Apple's do not unless they are using some third-party knock off power supply. Apple devices are not affected by that issue when you charge them with an Apple power supply. You can use them while they are charging.
Electronic devices are designed to operate within a range of temperatures. As long as the temperatures are within the normal operating range, the likelihood of any damage being done are nil. Extreme heat will damage devices it is true, but Apple devices are designed to shut down all activity if heat rises--whether from an external or internal source--to a level beyond safety levels and to stay off until temperatures fall to safe levels.
Takes 20 minutes to repair a phone. But it takes four days to ship it around the country and that is fed ex overnight. You are kidding right?! Or maybe you don't understand.
How long will it take?Service arranged by phone or online takes three to five business days from the day your iPhone is shipped to Apple. When you bring your iPhone to an appointment at an Apple Retail Store or Authorized Service Provider, we might be able to fix the issue the same day. Or it could take up to one week if we need to send your iPhone to an Apple Repair Center.
I again repeat. You are now saying that Apple is lying, that their ability to get the phone back to their customers will take LONGER than 3 to 5 days. Apple has been doing this for at least THREE YEARS.
FedEx overnight means OVERNIGHT, dhs, not two days. I can order something for my office before 3PM and it will be delivered to me before Noon the next day! If I order in the evening before 8PM, I would receive it before 4:30PM the next day. . . not two days later as you are claiming. Do you even use FedEx? These orders are critical deliveries for my office. I know this absolutely and the deliveries are guaranteed. Apple has a commercial contract with FedEx.
Amazon can get products to customers in under two hours now, and you think Apple can't get a turn-around of 3 to 5 days???? My older daughter ordered something from Amazon Prime Now and they delivered to her door on Christmas Eve in just 35 minutes. So I suggest you revise your claims of what YOU think is possible, because it is wrong. If Amazon can do that, Apple can do a 3 to 5 day turn around with a 20 minute repair job.
Quit dancing around with your false stories. You don't dance very well, and your stories don't hold water. . . they simply do not apply to the largest company in the world and what they can accomplish.
You keep claiming I "don't understand." I have provided links to facts. You, on the other hand, have presented uninformed opinion, a lot of fictional scenarios, strawman arguments, all based on nothing but your imagination and assumptions. I understand quite well based on linked facts and extensive experience with Apple, managing many Apple products in my business. I submit I am the one who understands quite well. . . including what you are up to in this thread.
You going to ask the mods to remove that, or are you going to make somebody else do it for you?
Ugh! I suspected as much...
Blah blah fing blah, you Apple troll. I never attacked Apple. You are the one getting worked up. As for Sword, he knows full well he is an Apple employee who’s job is to respond to posts. Look at his record.
I only make fun of his ABSOLUTE lovefest of posts about and continual defense of Apple. He knows the truth and I have never posted this much of this subject before.
For the record, I am not upset, don’t hate Apple, or give a shit what you think. I’ll leave it at that.
Hope you had a Merry Christmas. Glad you are not harboring ill will towards others. And may God bless you, unless you don't care for that as well. And Happy New Year.
Apple is in consumer electronics! Cheap, cheap, cheap! Stamp them out with a cookie cutter.
THE APPLE IPHONE IS NOT DESIGNED TO BE REPAIRED. PERIOD! IT IS DESIGNED TO BE THROW AWAY!
And you are just an economist who knows nothing about the intricacies of electronic equipment — from design to manufacturing. You are good at cutting and pasting, though.
My background.
1. I worked in design, designing high reliable/available electronic systems. I had to design systems that would tolerate high temperature (and low temp) environments. I designed, simulated, and tested these systems with the goal of predicting and achieving high reliability and high availability. Yes, we used batteries.
2. I worked in an ASIC (complex integrated System On Chip) development group and one of our production release deliverables was reliability calculations and predictions based on accelerated life testing — HTOL and Temp Cycle.
3. I now work for a manufacturer who assembles and tests simple and complex electronics assemblies from low volume to midrange volume. And I know all about field return units and RMAs and the process for cycling RMAs and field returns back to the customer and it is a fact that no functional test is good enough to capture all field return failures. So, swapping a known good unit (with a bad battery) is risky at best. NO, APPLE WILL NOT SWAP A BRAND NEW UNIT WITH A USED UNIT WITH A DEAD BATTERY. APPLE WILL ONLY REPLACE YOUR UNIT AND WILL NOT REPAIR IT. I KNOW FIRST HAND BECAUSE I TRIED.
Keep dancing. Apple provides repair parts for their Authorized Repair Locations. If the product to be repair were intended to just be replaced under warranty, there'd be no such need for repair parts. You don't have a clue about Apple's practices that make it and its products the best in the world. You are talking about companies who are chasing profits by selling the lowest priced commodity products and must eke out every fractional cent from manufacturing possible. Apple does not have to do that.
So what you are saying is that Apple doesn’t have to be price competitive. Interesting.
Anyway, I think that we are at a point to agree to disagree. You are not going to change my opinion and I am not going to change yours.
BTW, I have no brand loyalty. I look for the best bang for the buck — functionality, quality, and cost. And in that order. I may continue with a certain brand if they have performed well. But if they don’t continue to perform, I will switch. I am a participant in and a driving force in our Free Market System.
No, I'm saying that Apple simply doesn't compete on price. They never have. They compete on quality, superior customer experience, their ecosystem, and product consistency across product lines.
That's why Apple OWNS 94% of the profit share of all the profits in the cellular phone handset market. . .Samsung has 12% of the profits, and LG just 1%. Yes, that totals more than 100%, but that is because all of the other 250 or so cellular phone makers are posting losses because like Samsung, LG, and they are competing on price in a race to the bottom of the barrel. Apple simply does not compete on price.
Apple OWNS 47% of the personal computer market profit share of all the the profits from all personal computers because they don't compete with the other Windows clones on price. Every other PC manufacturer, save a few high-end models, are also in a race to the bottom of the barrel, competing on price. Apple doesn't compete on price, or even compete in the low end by price cutting.
,b>Apple OWNS 65% of the tablet market's profit share of all tablets, because Apple does not compete on price.
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