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Chick-fil-A's secret to becoming America's favorite restaurant chain
Business Insider ^ | 07/03/2015 | HAYLEY FITZPATRICK

Posted on 07/03/2015 6:54:29 AM PDT by SeekAndFind

Chick-fil-A is America's favorite restaurant.

American Customer Satisfaction Index’s 2015 Restaurant Survey named Chick-fil-A the most-loved restaurant in America.

The company scored an 86 out of a possible 100 points in customer satisfaction, beating Chipotle and Panera Bread.

Chick-fil-A's secret? Having the perfect blend of great food and excellent customer service.

Fast casual companies like Chick-fil-A are successful because they, "typically offer better ingredients, freshness, and more developed décor," according to the report.

Chick-fil-A not only beat all other chains in customer satisfaction, but it also took ACSI's top rating in dining experience as well.

The criteria evaluated for this ranking included factors like service elements within restaurants, food quality and cleanliness among other factors.

(Excerpt) Read more at businessinsider.com ...


TOPICS: Business/Economy; Food; Society
KEYWORDS: chickfila; fastfood; restaurant; top10
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To: InterceptPoint

HERETIC!!!! (sarcasm off)

I never understood the love of Philly Cheese Steaks but I know I’m in the minority.


41 posted on 07/03/2015 9:14:07 AM PDT by perez24 (Dirty deeds, done dirt cheap.)
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To: cyclotic

LOL


42 posted on 07/03/2015 9:16:35 AM PDT by Guenevere (If the foundations are destroyed, what can the righteous do........Psalms 11:3..An Appeal to Heaven)
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To: SeekAndFind

Gee what else could it be? Could it be that the owners...hmmm...they are unapologetic about what they believe?


43 posted on 07/03/2015 9:19:15 AM PDT by DouglasKC
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To: Theodore R.

I am the odd man here, but I don’t particularly like their menu selections.”

I wish they had wings, my family’s favorite.


44 posted on 07/03/2015 9:31:02 AM PDT by angry elephant (Endangered species in Seattle)
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To: perez24

The bun is buttered. I’ve been eating the chicken sandwich for forty something years and never tire of it. Used to live near the original Dwarf House in Hapeville GA near Hartsfield Airport and can remember Truett Cathey cooking my hamburgers.


45 posted on 07/03/2015 9:46:07 AM PDT by Aquamarine
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To: perez24
I never understood the love of Philly Cheese Steaks but I know I’m in the minority.

You have add those spicy chili peppers. That makes all the difference in the world.

46 posted on 07/03/2015 9:48:27 AM PDT by InterceptPoint
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To: Liz

Where do you go for CFA in NYC?


47 posted on 07/03/2015 9:50:39 AM PDT by ken5050
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To: SeekAndFind

I hadn’t had anything from CFA in over 20 years.
I got the peach shake at the one in Battlefield mall in Springfield MO last week. It was good, a little sweet at first but after it melted some while we were in Hobby Lobby it actually tasted better.

For the next 5 years I have to go to Springfield to the doctor that did my surgery to make sure the cancer didn’t spread (stage 1a grade 1) every 6 months and then once a year. I am sure that one of those times I will get to go to CFA at least once and get some chicken.

They have the one in the mall and another close to the mall and they announced they are building a new one but I don’t remember the location.


48 posted on 07/03/2015 11:26:43 AM PDT by CARDINALRULES (Tough times never last -Tough people do. DK57 --RIP 6-22-02)
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To: SeekAndFind

Normalcy? Who knew. People who have wallets like normalcy.


49 posted on 07/03/2015 11:28:44 AM PDT by riri (Obama's Amerika--Not a fun place.)
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To: SeekAndFind

Chick Fil A ... Mmmmmm ... that there’s destination dining. The chicken tastes like home-raised and home fried.

We usually go about three times a year ... while Christmas shopping in “the big city”, and on the way to either the lake or returning from hauling cattle. (We don’t take the truck and trailer thru the drive thru, tho!)


50 posted on 07/03/2015 3:51:14 PM PDT by Cloverfarm
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