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Comcast apologizes for changing customer's billing name to profanity
CBS News ^
| January 29, 2015
| David Hancock
Posted on 01/29/2015 10:38:49 AM PST by Loyalist
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It's pronounced "ash-HO-lay."
1
posted on
01/29/2015 10:38:50 AM PST
by
Loyalist
To: Loyalist
Well, if you don’t want people to call you a-hole, don’t be one.
2
posted on
01/29/2015 10:45:14 AM PST
by
Veggie Todd
(The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants. TJ)
To: Loyalist
Comcast, customer service is number one!
LOL
3
posted on
01/29/2015 10:47:19 AM PST
by
Darksheare
(Those who support liberal "Republicans" summarily support every action by same.)
To: Loyalist
Back in the 80s, I had to look at the fields in my bank’s DDA system. They had a one-byte field called ‘troublesome customer indicator’. This was pretty much the same thing, but they didn’t print it on the statements.
Comment #5 Removed by Moderator
To: Loyalist
In return for two years free service, they can call me whatever they want to. In fact, I’d offer up a few suggestions, turnabout is fair play.
6
posted on
01/29/2015 10:50:48 AM PST
by
bigbob
(The best way to get a bad law repealed is to enforce it strictly. Abraham Lincoln)
To: Darksheare
I called them just this morning to cancel my home phone. I told him that and he said “Why are you canceling your phone service?” I said, nicely, “It’s none of your business” LOL, we then moved on.
7
posted on
01/29/2015 10:51:45 AM PST
by
Shimmer1
("If you say you support liberty, show me where you stood up and fought for it." Ted Cruz)
To: Shimmer1
Expect them to try billing you after the cancellation date.
That is another fave of theirs.
8
posted on
01/29/2015 10:53:42 AM PST
by
Darksheare
(Those who support liberal "Republicans" summarily support every action by same.)
To: Loyalist
Comcast: We are so sorry that our internal designation of your account made it on to an external piece of correspondence.
9
posted on
01/29/2015 10:54:22 AM PST
by
Mastador1
(I'll take a bad dog over a good politician any day!)
To: Loyalist
That’s gonna cost Comcast big time.
I’m guessing at least three months free HBO.
10
posted on
01/29/2015 10:56:20 AM PST
by
Romulus
To: Loyalist
This must be a popular topic cuz it’s the forth thread I’ve seen on this story today.
To: Loyalist
Brown told Elliott the family was having financial difficulties. She'd called Comcast to cancel the cable portion of her account, for which she had to pay a $60 fee. The representative, however, escalated her call to a retention specialist who tried to persuade her to keep the cable service and sign a new two-year contract. "I am shocked," Brown told Elliott. "I was never rude. It could have been that person was upset because I didn't take the offer."
12
posted on
01/29/2015 10:58:33 AM PST
by
Sooth2222
("In a democracy people get the leaders they deserve." - Joseph de Maistre, 1753-1821)
To: Slings and Arrows
Another wink to your not-a-ping list!
13
posted on
01/29/2015 10:59:32 AM PST
by
To Hell With Poverty
(Ephesians 6:12 becomes more real to me with each news cycle.)
To: Loyalist
Must be Big Bad LeRoy’s brother.
14
posted on
01/29/2015 11:00:28 AM PST
by
exit82
("The Taliban is on the inside of the building" E. Nordstrom 10-10-12)
To: Darksheare
I have had Comcast for about 30 or so years. Never had a problem with them. Of course, I am just a sweet little ole great grandmother who is nice to everyone. : ). I have had xfinity for a few years and love it especially the music channels.
15
posted on
01/29/2015 11:03:52 AM PST
by
MamaB
To: Darksheare
Comcast, customer service is number one! LOL
I assume your comment is based on personal experience.
Time Warner customer service gets blasted here on FR all the time, yet all my experiences with them over the last 20 years have been generally positive.
16
posted on
01/29/2015 11:04:20 AM PST
by
oh8eleven
(RVN '67-'68)
To: Veggie Todd
Well, if you dont want people to call you a-hole, dont be one. The woman called to cancel their cable TV, keeping their Internet access. She agreed to pay a $60 termination fee.
She was sent to an "retention specialist", who tried to get her to sign a new two-year contract. She declined.
What part of that is being an "a-hole"?
Comcast has a horrible reputation when someone calls to cancel service. The problem is that the retention specialists get bonuses for every person they retain -- and sometimes they won't take "no" for an answer.
17
posted on
01/29/2015 11:04:34 AM PST
by
justlurking
(tagline removed, as demanded by Admin Moderator)
To: Loyalist
18
posted on
01/29/2015 11:09:28 AM PST
by
frithguild
(The warmth and goodness of Gaia is a nuclear reactor in the Earth's core that burns Thorium)
To: proxy_user
Believe it or not they actually have this field in the billing system. When I was there it was called the “VIP” check box. If you had that the system routed you to a special care center. This was also reserved for famous people who didn’t want to be harassed by calling the regular billing line.
To: Loyalist
See what $8.35 through a temp agency will buy ya....
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