To: Loyalist
Brown told Elliott the family was having financial difficulties. She'd called Comcast to cancel the cable portion of her account, for which she had to pay a $60 fee. The representative, however, escalated her call to a retention specialist who tried to persuade her to keep the cable service and sign a new two-year contract. "I am shocked," Brown told Elliott. "I was never rude. It could have been that person was upset because I didn't take the offer."
12 posted on
01/29/2015 10:58:33 AM PST by
Sooth2222
("In a democracy people get the leaders they deserve." - Joseph de Maistre, 1753-1821)
To: Sooth2222
Brown told Elliott the family was having financial difficulties. She'd called Comcast to cancel the cable portion of her account, for which she had to pay a $60 fee. The representative, however, escalated her call to a retention specialist who tried to persuade her to keep the cable service and sign a new two-year contract.What part of "we're having financial difficulties" did Comcast not understand?
33 posted on
01/29/2015 12:08:27 PM PST by
Nea Wood
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