Lots of these lazy women work at FHA too. In my former life I worked for a major mortgage company and any FHA loan had to be assigned to a designated FHA appraiser via the Feds.
It was a nightmare... I’d call and then be forced to listen to them drop their phone while they talked about trivia wid their sistahs. Some would even hang up on me. It sometimes took a solid week to get an answer when all they had to do was read off of a list and give us the name on top!
Our company had to play along because if we raised hell they had the power to kill most of our business!