The latest buzz: 'Home-shoring'

The Times of India ^ | SUNDAY, MAY 29, 2005 09:04:53 AM | The Times of India

[InABunkerUnderSF]

Jet Blue's "call center" consists of some servers in New Jersey and a lot of college students and stay at home moms, mostly in Utah and Idaho, with DSL lines and Avaya IP Agent software on their PCs. Works good.

[krunkygirl]

save

[moog]

JetBlue does this. Very cool. Saves on gas too.

Many of my students' parents have taken reservation jobs with JetBlue. It is nice to see a legitimate home-working job and with benefits to boot.

[moog]

You actually SPOKE with a cusomer service---

I personally can't stand it when someone from outside the US calls. Half the time I can't even understand it.

[ItsOurTimeNow]

My wife and I both did this for a while about 2 years ago. All you needed was a high-speed internet connection and a phone headset. It was a great way to make a little bit of on-the-side money - together we'd pull in about $500-$600 a month. It wasn't profitable enough to be a primary source of income, but as a secondary, it was very helpful.

We worked as "Independant Contractors" for West Telemarketing group, fielding customer service and order calls for Home Shopping Network.

http://www.workathomeagent.com

[armydoc]

You need one of those $50 a month unlimited calling plans (sometimes), broadband internet (almost always), and a headset phone.

Be sure to check out the phone contract- I believe my SBC unlimited calling plan indicated it was not to be used primarily for business, as a "home call center" surely would be classified. Don't know if they would enforce it.