Comcast's two-tier pricing angers broadband-only customers

Mercury news/Yahoo ^ | 6/11/03 | Michael Bazeley,

[Pro-Bush]

Nice rant!

[dennisw]

My Comcast broadband service is worth $30 and not a penny more. So I will leave and they can get their money from others. With AT&T the prices were reasonable. No so with Comcast so goodbye!

[AFreeBird]

If you to telecommuting, and use a VPN, be sure that the router you have is compatible with the VPN. Most are NOT!

Well I think most you'd buy today are compatible with VPN, I know Linksys is, and I suspect D-Link and others are as well. The thing is, you have to go into the web admin for the router and configure it for IP Sec passthrough. It is usually not allowed by default, so if you need that functionality, you have to enable it.

[brianl703]

For those that do not support VPN, a firmware upgrade may be available which adds it.

[mhking]

Anything is possible. I do know that the county was responsible; and that both the developer AND a number of residents here (the oldest homes are about a year old) have contacted Comcast (and actually AT&T when this mess began), and gotten nowhere.

It wouldn't surprise me if the county pulled the plug on 'em - I'm sure the complaint file on the company (going back through the three prior owners of what is now Comcast) is pretty damn big.

Bottom line is that even though Comcast claims that they want to improve on the dismal customer service record that the metro Atlanta plant had previously, their actions say otherwise. When you add in the notion of charging significantly higher prices for high-speed internet service than they have for the past two-plus years, it looks like they figure that the locals here are mindless sheep.

And given all of that, I "fired" them as my company of choice. BellSouth was more than happy to provide me with DSL service, and my DirecTV works equally well. The only downside is that my kids don't have G4 to watch any more.

[brianl703]

The only thing I can suggest if your neighbors want the neighborhood wired for cable is to complain to Comcast's home office in Philadelphia (which probably isn't aware of the situation). Ask the local office for the number.

If this has already been done, then the County needs to excercise the power that the franchise agreement gives them...

[mhking]

I'll suggest it at next homeowners' association meeting. But as far as I'm concerned, they need to come to me on crawling on broken glass before I do business with them....