Dell users get claws out over laptops that stink of cat pee

The Guardian ^ | October 30,2013 | Samuel Gibbs

[Ramius]

It must’ve been the Cat-5 cabling packed w/ the units ....

[groan]. :-)

[Roses0508]

Nice that someone has the guts to same something positive. We run a IT support business for small businesses. We are vendors for Lenovo and Dell. I prefer Dell for three reasons: (i) I can get tech support from real English speakers located in the US (just by the pro support package); (ii) I can find drivers and other updates online just using the Service Tag (instead of clicking through various products to get to computers and then to the base model name and then to the complete model name (if its in the list) and then sometimes as far as the S/N); and (iii) I can get direct vendor support. Also for servers, the 4-hour support is very reliable in our service area.

Some of the computers have been good and some of them not so good, but the average is more than good and for a business, anything that lessens the down time is a money saver.

Lenovo builds good machines, their tech support is frustrating and getting pricing is frustrating (spreadsheets and phone calls) and hands on support is through third party vendors (with varying skills sets and delays getting parts). These things add up.

Apple makes great laptops, they are just do not integrate into a Windows environment very smoothly and the vast majority of businesses run in a Windows environment.

I recognize that most people on this board view their computers through a personal prism, but the business world is a pragmatic world and I would be a poor provider of services to my customers, if I did not look for ways to lessen their downtime and decrease their frustration.