Posted on 09/13/2007 11:22:47 AM PDT by antiRepublicrat
I had three left and put them in a garage sale I had when I moved this summer. One was a solid brass CIA, one Army Vietnam Vet and a Navy Vietnanm Vet. All three sold.
A funny story.
About 5 years ago I paid close to $1,000 for a bundle of Adobe software. It worked great.
In January, 2007, I decided to upgrade to the latest version. I called the Adobe’s tech support and asked which of the latest upgrade versions would be compatible with my older package. He told me and I bought it for $750.
Two months later (In the interim, I had moved.) I tried to install it and it would not work. I called the company’s tech support. He checked my original software’s serial numbers and they were valid (I had registered them when I bought it.) He then told me that I had bought the wrong upgrade. I asked to exchange it and he said that it was outside Adobe’s 30 day window so I could not exchange it. I asked for a supervisor and was told that one would call me within 48 hours. No one called.
I went to Adobe’s website and filled out a complaint form. Several days passed and I received an email stating that they were closing out my complaint unless I wanted to re-register the complaint. I re-registered the complaint.
In the meantime, I bought an illegal version from overseas. It works great. I went back to Adobe’s website and added to my complaint what I had done. The next day I received an email stating that since I was now satisfied with their product, my complaint was being closed.
What utter fools. In the future do they think that I’ll ever buy their legal upgrades which don’t work when I can buy much cheaper illegal ones. Service in America is going down the tubes again.
You should have filed a claim with your credit card, as it should still have been within sixty days of your billing of the original charge. They told you what to buy, it was the wrong thing, and they wouldn’t fix it. I’m sure the credit card company would have reversed the charge.
Thanks for posting this. It could be an important case if he follows it all the way through.
Big dudes count on small fry getting swallowed up in the maw of the court’s gullet.
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