Posted on 12/06/2003 2:04:46 PM PST by singsong
Let's say you find a bug in one of the utilities or request an enhancement, are they going to fix it? (We were discussing the two Linux automounters, I think.) Some guy in Sweden (say) is in charge of one of them, and my research shows he's stopped developing it.
If you bought into Open Source and Linux with the thought that you would rely on some corporate droid somewhere to support you, you missed the point entirely and went in for the wrong reasons.
Additionally, if you've been in the business for a while, then I would ask, how is the experience you describe so different than plodding through multi-layer corporate support structures, now mostly hosted in Punjab with people speaking some unintelligible gibberish that is supposed to be English? With the proprietary product, you're stuck. You have two choices: hack together workarounds, maybe, or begin the tedious process of finding a different vendor, most likely to end up in six months exactly where you are now. Sure open source projects occasionally vanish into thin air, but at least you have the source code and if it's that important to you, you can fix it. Best of all, you didn't pay out an exhorbitant amount for a worthless support contract
Open Source represents the ultimate market solution. Software tends somewhat naturally to monopoly (vis. Microsoft). A lot of companies and individuals are now using Open Source as a tool to create competition where many times none exists. In the end, what you end up with is superior software and reasonable producers.
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