What Do I Do? Hewlett-Packard Shipped Me 2 Computers (Vanity)

4-25-07 | Bob Skilnik

[oh8eleven]

Anybody know if I have the right to keep them both?
If you have to ask this question, then you don't belong on FR.

[kerryusama04]

I had a similar experience plus somebody ripped my credit card info off of the hard drive of the laptop that went to HP for repair and then tried to buy stuff on line with it. Watch your credit card statements like a hawk now. You might want to start cancelling them one at a time just to be safe.

[IrishCatholic]

You are kidding right?
It is NOT about them, it is about you. You know right from wrong. You have known it since you were little. You shouldn’t even have to ask this question.
Don’t ever base your character on the actions of others.

[KoRn]

I’d send back the old one, and never buy another HP again.

[toddlintown]

I’m looking for a legal interpretation, not hogwash from moralists.

[bmwcyle]

Call a lawyer.

[NonValueAdded]

I’d say you were entitled so some compensation, but not to the extent of a second laptop. You do need to return it but while you hold it you do have some increased leverage. I’d be telling them, “sure I’ll return, but let’s get this pesky detail of a very long repair delay out of the way first.” Personally, I’d hold out for shipping back the old repaired one and keep the new. That seems fair.

[KoRn]

"I had a similar experience plus somebody ripped my credit card info off of the hard drive of the laptop that went to HP for repair and then tried to buy stuff on line with it."

NEVER send a laptop with data on it to a hardware vendor. If you must send the entire computer, make sure that disk is wiped before hand. After they get it, there's no telling where that hard drive could end up.

[F.J. Mitchell]

Two computers are better than one. ;-)

[Muzzle_em]

Obviously their service dept. is a “cluster f,” but I can promise you they have your CC info on file and WILL charge you for it! If you want to pay for a second computer, then keep it, otherwise send it back.

[toddlintown]

Yeah, that’s where I think I’ll go. They did ask for the return of “one of them,” and did promise me a new one.

I think I’ll play them for awhile. Their 6 day door-to-door service took a month (with no apology nor explanation) and around 3 hours on the phone.

[geezerwheezer]

You will either return one of the computors or pay again for the one extra you keep. It would seem fair though to wait the same period of time they (HP) took to return your old one, and give them the run-around back that they gave you. Not knowing what state you live in doesn’t change the facts here. Be sure to have them pay for the return which they can do via UPS or Fed Ex with a “will call” ticket they issue for pickup. The fact the one you send back has been covered in peanut butter or jelly doesn’t matter either! :0 ) I sent a package back to a company I was pissed off with and I added a few bricks to their “will call” package to help them pay more for making me angry. It works for me!

[1rudeboy]

Send them the new one back, after making them wait as long as you did (if it was their fault you had to wait).

And I agree with comment #2 . . . they sent you a new computer in an attempt to make you happy, and you want to find a "right" to keep it? C'mon.

[SeafoodGumbo]

Yesterday, a week later, I get a voice mail from HP that "we want one of them back."

Tell them that after their shoddy service, they'll have to come get the extra laptop. You shouldn't keep both laptops, but why should you waste even more time on their mistake? Let them send a delivery guy to your house to pick up the extra laptop since you already had to wait weeks for something that was supposed to only take six days -- and all this without an explanation from them on what was causing the delay.

[1rudeboy]

Call a lawyer.

LOL--And the lawyer will say, "send the new one back, or pay for it . . . here's my bill."

[1rudeboy]

[still chuckling] “Here’s my bill, make sure you pay it first.”

[1rudeboy]

“Or I will take you to court.” [hoot]

[The_Victor]

I would request a procedure and a paid shipping label for the return. If they pay the shipping, return the old one to them. If they don’t provide you with the how to’s of returning it, you can’t very well know what to do to complete the shipment.

[bmwcyle]

Who would have thought that you would get a bunch of wise cracks from the FR when you ask a question?