Ok, I guess the best adage is to be nice until that doesn't work. But my agent keeps telling me, "don't worry, they'll pay." My policy language is very vague and open to a lot of interpretation. Without going into detail, I'm not getting the impression the adjuster will be that accomodating. You know, I'm 51 years old and have never had to file a homeowner's claim before I sort of feel like the difference between my agent and and the adjuster is like the difference between a military recruiter and the drill sergeant. Am I wrong?