I wonder what PoC category this 'transit driver' self identified with? Consider this scenario, these same youths probably ride this bus on a rather frequent basis. If the driver passes the complaint up the line, what then happens?
My GUESS is that the driver loses the job, loses whatever pension that is needed for city/union retirement! If not fired, then what youth harassment comes upon this driver? To me, this example should force a lesson on how the bus company trains the employees. After all, if the driver gets this peaceful customer off, what prevents these offenders from exiting at that same stop?