Went to our local store at the mall about 10 years ago to get a tool. My impression at the time was, OMG this store looks like I'm in a third world nation. Never went back and they bulldozed the store about 4 years ago to put in a Super Dick's Sporting Goods and a Field and Stream store.
I’ve never had such an experience at a Sears - ever. I guess it depends on where you live. :-)