I’ve been a USAA Member for more than 40 years and agree about the loyalty of the customers - which has been based on the long term trustworthiness and loyalty of the company.
I’m starting with protests, but I will certainly consider reevaluating my relationships with USAA if they don’t back off the lefty capitulation.
I used to use investment products there, but their performance were not as good other options, so I moved that business years ago.
Insurance has been a different story, no one has better rates, coverage and service.
See my post #85. And the customer rep I talked to was very courteous and told me immediately that there was an official release that she was instructed to read to me. She then said that after she read the statement, she would take down and submit my complaint. I have always had very courteous and competent with every USAA representative I’ve dealt with.