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United Airlines Was Right, and Its Numerous Critics Wrong
RCM ^ | 04/18/2017 | John Tamney

Posted on 04/18/2017 11:54:41 AM PDT by SeekAndFind

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To: SeekAndFind

This author is an A hole of the highest ranking. First of all, I am fed up with the false narrative of the oversold flight. Bee Ess!!! We’ve been over this a million times - the flight had enough seats for the boarded passengers until the airline decided to stuff its employees on this already full flight. Then had the gall to involuntarily “volunteer” people to give up their seat and use a police state to enforce their shitty customer service.

I realize the flying public can be entitled, disrespectful jerks, but let’s not forget this industry also treats its paying customers worse than any other. If I show up at Wal-Mary to purchase an advertised sale item only to find it is sold out, no harm no foul. But to pay several hundred dollars or more for a plane ticket AND make travel arrangements around thaybscheidled flight only to have it yanked out from under you is just plain wrong. These airlines SUCK and it’s high time the entire industry gets an overhaul.


61 posted on 04/18/2017 12:47:53 PM PDT by surroundedbyblue (Proud to be an Infidel & a deplorable.)
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To: taxcontrol

The goons called by United didn’t have the authority to arrest anybody. They’re just part of the Chicago-Democrat culture of corruption.


62 posted on 04/18/2017 12:48:03 PM PDT by Fantasywriter (Any attempt to do forensic work using Internet artifacts is fraught owith pitfalls. JoeProbono)
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To: SeekAndFind

United, just give the guy a blank check and be done with this. having to resort to the use of physical force to remove folks ain’t the way to run an airline.. unless you want it to auger in. I miss Continental, I won’t miss United.


63 posted on 04/18/2017 12:48:39 PM PDT by NormsRevenge (Semper Fi - Monthly Donors Rock!!!)
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To: SeekAndFind

I think this is the better way to handle it.

http://www.dailymail.co.uk/news/article-4410356/Jiu-jitsu-masters-create-tutorial-prevent-United-fiasco.html


64 posted on 04/18/2017 12:49:26 PM PDT by RedStateRocker (Nuke Mecca, deport all illegal aliens, abolish the IRS, DEA and ATF.)
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To: ClearCase_guy
“Beating your paying customers unconscious?”

That statement proves that you did not see the video or you are on the passenger's side no matter what the facts are.
Dao beat him self by twisting and making sure he drew blood by hitting as many seat supports as he could as he was dragged from the airplane cabin. Would you have acted as Dao did in this, “CASE?”

65 posted on 04/18/2017 12:50:48 PM PDT by BatGuano (You don't think I'd go into combat with loose change in my pocket, do ya?)
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To: SeekAndFind

This case has nothing to do with over booking, selling the same seat twice, but rather removing someone, to make room for an airline worker. It is about using the force of the government to remove a passenger who paid for his seat five months earlier. United could buy back a seat it needed if it offered the right price.


66 posted on 04/18/2017 12:51:11 PM PDT by Mark was here (Fake news = "Hands up ... Dont shoot")
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To: ltc8k6
-- UAL is going to argue that they were required by law to move that flight crew. --

Just a nitpick, the drivers to UAL/Republic were likely union rules, "in service" regulations, and the consequences of not having a rested crew in Louisville the next morning. No doubt UAL had many other options, considering the number of airports and crew in service around the nation.

Ultimately the choice was a business decision, and likely a reasonable one, or if not reasonable, at least "the common practice" of offering up to the amount due for an involuntary denial, and stopping the bidding there.

67 posted on 04/18/2017 12:51:55 PM PDT by Cboldt
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To: SeekAndFind

No they was not right, they may have done what they thought was totally legal but they was not right even if the guy ended up being a idiot. He paid for his ticket, offer enough money and someone will volunteer to mess up their weekend.


68 posted on 04/18/2017 12:52:57 PM PDT by wild74
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To: Cruising Speed

There are several questions which, as far as I can tell, have not been asked:

- This crew that had to get to St. Louis...was it the only crew in existence that could have staffed that flight?

- No crew available in St. Louis Area?

-No crew available in an area where flights to St. Louis weren’t booked, like Dallas, KC, Minneapolis, etc.

And if this was indeed the only set of four people on planet earth who could staff the flight:

- Why did they arrive so late to the flight, after the passengers had boarded

- Is last minute boarding by such crews standard policy

- Could they at least have called ahead, before they plane was boarded, to warn the crew they were on their way

- Was this the last UAL flight of the day

- Did any other airlines have flights going to St. Louis that day

Final question:

- Why has this never happened before. What unusual circumstance and screw up precipitated this situation.


69 posted on 04/18/2017 12:53:02 PM PDT by lacrew
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To: SeekAndFind

If a passenger is a no-show and not a cancellation, they don’t get their money back, right? So the airline already has collected for a full flight.


70 posted on 04/18/2017 12:53:23 PM PDT by Rusty0604
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To: Ol' Dan Tucker

Trespass, interfering with a flight crew, failure to obey a lawful order.


71 posted on 04/18/2017 12:57:04 PM PDT by taxcontrol
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To: taxcontrol

Nobody read Dao his rights. No one threatened him with arrest. Munoz, CEO of United, said Dao was not in any way at fault.


72 posted on 04/18/2017 12:58:47 PM PDT by Fantasywriter (Any attempt to do forensic work using Internet artifacts is fraught owith pitfalls. JoeProbono)
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To: blueunicorn6

“A VA employee beat an old Veteran to death and that didn’t get 1/10th the attention this has.”

Probably because no video was uploaded to youtube within hours of the beating.


73 posted on 04/18/2017 12:59:06 PM PDT by tuffydoodle ("Never underestimate the total depravity of the average human being.")
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To: BatGuano
Dao beat him self by twisting and making sure he drew blood by hitting as many seat supports as he could as he was dragged from the airplane cabin.

How about a link to that video?

I've seen no such thing.

74 posted on 04/18/2017 12:59:07 PM PDT by TankerKC (If Mitt Romney is elected, everyone in the US will die!)
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To: BatGuano
Dao beat him self by twisting and making sure he drew blood by hitting as many seat supports as he could as he was dragged from the airplane cabin.

Tell that to the aviation cops, whose agency has already thrown them under the bus =>

“The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned,” [Chicago] Aviation Department spokeswoman Karen Pride said. “That officer has been placed on leave effective today pending a thorough review of the situation."

http://chicago.suntimes.com/news/video-appears-to-show-passenger-being-removed-from-united-flight/

2 more were placed on leave since this statement. They're so hosed.

75 posted on 04/18/2017 1:00:05 PM PDT by Ken H (Best election ever!)
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To: SkyDancer
-- What would happen if I sold 1200 condo apartments but only had 1000? --

1200 families would move into the 1000 units, of course.

There is a good piece of boilerplate on the general subject of overbooking in the DOt consent orders vs. airlines. By way of example, JetBlue Airways - Consent Order 2016-12-4

76 posted on 04/18/2017 1:00:08 PM PDT by Cboldt
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To: PGR88

” Dao’s lawsuit against United will ... devolve to the details of the carriage contract on the ticket. “

The Contract is Carriage is not on the ticket. It consists of 30 rules and even one rule couldn’t fit on the ticket.

https://www.united.com/web/en-US/content/contract-of-carriage.aspx


77 posted on 04/18/2017 1:02:37 PM PDT by ladyjane
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To: Fantasywriter

You are correct. That is why I called out the difference of what LEO “could” have done.


78 posted on 04/18/2017 1:04:30 PM PDT by taxcontrol
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To: Stingray51
The story is resonating not so much because the passenger in question is such a compelling figure or behaved particularly well, but because of public unhappiness with the Stalinist police state mentality of airline customer service especially in coach class. So many flight attendants appear to be either grumpy older women or very prickly gay men that the customer experience has gone down the tubes. The first way to fix the airlines is to hire different gate agents and different flight attendants. Employees who cannot muster a smile and be nice to customers should not be allowed to continue on the job. The airlines could easily fix this by sending undercover evaluators on their flights, but then they don’t really want to know, do they?

You are so right. The airlines want your dollars but act as if you are a nuisance they have to put up with. Common courtesy by the airlines went away a long time ago.

79 posted on 04/18/2017 1:08:01 PM PDT by saminfl
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To: taxcontrol
Trespass, interfering with a flight crew...

He was not trespassing. He paid for the seat he was sitting in. He was allowed to board the airplane and was not in violation of UAL's Contract of Carriage.

He did not interfere with the flight crew. He merely stated he was not going to deplane because the flight crew had no rights under the CoC to remove him from the flight. (See: RULE 21 REFUSAL OF TRANSPORT)

The section on RULE 25 DENIED BOARDING COMPENSATION does not apply because that section deals with denying boarding to a passenger due to oversold conditions.

A) the flight was not oversold.
B) He was allowed to board and was already in his seat.

...failure to obey a lawful order.

What lawful order was given?

80 posted on 04/18/2017 1:10:01 PM PDT by Ol' Dan Tucker (For 'tis the sport to have the engineer hoist with his own petard., -- Hamlet, Act 3, Scene 4)
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