Penney’s like Macy’s is hanging by a thread. Neither will be around much longer.
It will be interesting to see how this shakes out.
In my experience, Bangalore employees aren’t innovative. Their training and culture just doesn’t let that happen.
Given a sufficiently detailed design, they can grind out mediocre code in about twice the time a programmer from Western culture could do it. And after all the bugs are solved by someone else, it can be put into productive use.
This may seem insensitive to some, but I worked at many companies as a consultant. This pattern repeated itself over and over. The bean counters never figure out that out-sourcing is actually costing them MORE money, in the long run.
I worked for a company that brought in an ex-Apple exec as the CEO who would “take us to the next level”. Nobody told us that the next level would be bankruptcy.
“Penney fell behind on its e-commerce and digital platforms during former CEO Ron Johnson’s focus on the physical stores.
The retailer is playing catch-up.
Last year, when Marvin Ellison took over as CEO one of his first big moves was to bring in new people to head up the supply chain and build back its online capabilities. Ellison called that period the “18 months in the wilderness” and said he was shocked to find that local store data about product assortments had been wiped out and systems had been unplugged.
And while every other retailer was fixated on its “omnichannel” — creating a seamless shopping experience across stores and online — Penney’s online business was ignored.”
SJW CEO’s don’t have time for picayune details like I.T. and seamless online shopping: too much time spent in approving “both dads” and “both moms” ad cover pics.
Yes, Pennys used to be a nice place to shop, now it’s a marketing disaster.
I quit shopping Penney when they went all Ellen Degenerate on ads.
Fluor Corp, Hq. Irving Texas has very likely moved some accounting to India. (They moved design to Philippines and India years ago)
Head of Accounting:
Robin Chopra
Senior Vice President, Controller, and Chief Accounting Officer
Robin Chopra is senior vice president, controller, and chief accounting officer of Fluor Corporation reporting to the Chief Financial Officer (CFO).
Prior to this role, Mr. Chopra was the controller of Fluor’s commercial operations in the Asia Pacific. In these roles, he was responsible for financial performance and support for the Asia Pacific region and the global finance functions supporting commercial operations.
Previously, he served as vice president of internal audit reporting to the corporate CFO, Biggs Porter, and the Audit Committee of the Board of Directors.
Since joining the company in 1991, Mr. Chopra held a variety of other positions, including finance manager of an onshore gas processing terminal and pipeline, UK controller, Europe, Africa and the Middle East/FSU controller, executive director of central finance services, and vice president of financial operations.
Currently, Mr. Chopra is a director over several of Fluor’s international subsidiaries.
Mr. Chopra has a Bachelor’s of Science in Biochemistry from the University of Surrey in England. In addition, he completed an advanced executive management program at Thunderbird University. Mr. Chopra is a professionally qualified Chartered Accountant and a member of the Institute of Chartered Accountants of England and Wales with nearly 30 years of finance experience.
One of my biggest pet peeves is High Level Decision Makers who either don’t know their kiester from a cork pistol, or who give less than a damn about American jobs or customers.
Penneys’ biggest blunder occurred when they decided to blatantly pander to the various denominations of the sodomite crowd and ignore the meat and potatos, salt-of-the-earth folks who were the backbone of their customer base. That’s when they lost me, except for something available nowhere else. With this move to India; if I can’t find it anywhere else, I’ll do without.
Good! If they have to send something to India let it be this useless pie-in-the-sky busy-work nonsense. To have good reporting you have to know what you want. The IT department can't know your job for you. But Hey! Outsource it! Yeah, good idea!
By sheer coincidence I shopped Penny’s online yesterday and wound up buying some sheet sets. Like many consumers, especially males, I had no idea how to shope for sheets.
I got a very knowledgeable service rep on chat and she was able to answer gerneral questions about the meaning of thread count and the feel of mircrofiber as well as some specifics about the particular set I was shopping.
All in all, it was one of the best IT websites I’ve shopped and the experience overall led to a sale. Then I went to Papa john’s pizza and signed up there for an online account and ordered a pizza. I finally got it to work for me, but the Penny experience was better.
Too bad they have to go to India.
Who needs brick and mortar stores.
I get 90 percent of what I need online.
The final nail in the Penny’s coffin.
I am sick and tired of folks that I can barely understand reading a script.
They are nice, and I wish them no evil, but any company that offshores their help is off my list, if I can do so.
A lot of these off shored IT jobs are probably where much of the security breaches come from. Place the fox in the hen house.
Is JC Penney that company that went full blown nuts on the homosexual market and thus lost a TON of my business?
Huh.
Buwahahahah, total failure and it was all shut down, but the Indians sure enjoyed their time in California.
J.C. Penny?
Spit**
I stopped shopping there long ago. When you shove gay in my face I do not spend money there. Plus the quality tanked. I also moved and it’s a 30 mile drive to find one now. I am doing just fine not spending my money at JC Penny.
Many years ago when i worked at Penneys, we took shoes and boots back no questions asked, even if they were worn out.
I bought a lot of Haggar suits at my local Penneys.
A few years ago I tried to take back some catalog dress shoes that didn’t fit out of the box.
The clerk argued with me, refused to take them back then smirked as if she had `won.’ Never went back.
Yesterday our store could not open for an hour because of an upgrade that disabled the registers.