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How White Castle Will Adjust to a $15 Minimum Wage in New York
National Review ^ | 04/11/2016 | by MARK ANTONIO WRIGHT

Posted on 04/11/2016 8:07:57 AM PDT by SeekAndFind

‘This is something that’s become a bumper sticker,” Jamie Richardson tells me. “But it hasn’t really been thought through. There is a better way to get people out of poverty than hiking the minimum wage.”

Richardson is a vice president at White Castle, the chain of famously white-painted and turreted burger joints specializing in slider-style hamburgers in the Midwest and Mid Atlantic. (Let me pause for a moment: If you’ve somehow made it through life without visiting this family-owned American treasure, stop reading this article, make like Harold and Kumar, and get yourself to the Castle . . . I’ll wait.)

White Castle, established in 1921 in Wichita, Kan., now operates more than 400 locations, with many in the New York City metropolitan area, which makes the news of New York governor Andrew Cuomo’s signing a bill that steeply hikes the minimum wage deeply personal. The wage will go from $9 to $15 an hour by 2018 in New York City, with the rest of the state seeing a more gradual phase-in schedule.

“We’ve been in New York for a long time,” Richardson says. “Castle No. 2 over on Fordham Road opened in 1930.”

Unfortunately, despite the Castle’s Empire State history, the road ahead may be difficult: “We’re disappointed. What this means for White Castle is we really have to evaluate how we manage our business,” Richardson tells me. “About 30 percent of every sales dollar covers the pay of our hourly workers, and that doesn’t include management.”

“It’s our biggest investment, our biggest cost. And it’s one that if we see increase dramatically through fiat, and we don’t do anything — it’s unsustainable,” Richardson says. “We are in uncharted waters.”

Of course, Cuomo, California governor Jerry Brown, Hillary Clinton, and minimum-wage activists across the country think that dramatically raising the minimum wage will be a boon to workers and that business can handle the cost increases without too much trouble.

“By moving to a $15 statewide minimum wage and enacting the strongest paid-family-leave policy in the nation, New York is showing the way forward on economic justice,” Governor Cuomo said after signing the minimum-wage legislation on April 4. “These policies will not only lift up the current generation of low-wage workers and their families, but ensure fairness for future generations and enable them to climb the ladder of opportunity.”

But Cuomo’s idea of “economic justice” is a long way from the dollars-and-cents reality of running a burger business. If labor costs rise dramatically, White Castle will have to balance its books by raising prices or changing its business model so that it needs less labor.

“Is there any room to raise prices to cover costs?” Richardson muses. “We think we’d need to increase menu prices by something like 50 percent. It’s not something we’ve done before. It’d be catastrophic.”

In fact, Richardson says that White Castle has historically seen its customers react noticeably to even slight increases in menu prices. “Some people think that we can just raise menu prices to cover the increased labor costs,” he says. “But it’s a ripple effect. We’re not the only place to eat, we compete with other restaurants. And people always have ‘L cubed’: Making Leftovers Last Longer.”

Richardson says — and common sense dictates — that if menu prices at fast-food chains shoot up by anywhere near 50 percent, many people will stop eating out as much, replacing trips to White Castle with trips to the grocery store. Customers can always vote with their feet and their dollars.

But thinking through the implications of raising prices to cover increased costs, which could reduce sales, isn’t what irks Richardson the most: To him and to White Castle, New York’s minimum-wage hike is a threat to a culture of opportunity in the neighborhoods that they have always called home.

“Candidly, this could create a whole generation of kids who won’t get their first job,” Richardson laments. “We’re in tough neighborhoods — and White Castle hasn’t abandoned those neighborhoods. On the surface, higher pay seems noble, but it’s not – because it denies the reality of the free-enterprise framework that has allowed small businesses like ours to thrive.”

White Castle is very proud of providing what for many of its workers is the first rung on the ladder of employment. And it loves to promote from within. Richardson tells me that of White Castle’s 450 top employees in restaurant operations, “444 of them started out behind the counter in an hourly job.” Susan Milazzo, the regional director in charge of the 35 Castles in the greater New York City area, is a prime example of a worker who started out on the bottom rung and worked her way up.

But some of White Castle’s successes are even more exceptional: Richardson tells me the story of Jahangir Kabir, a Bangladeshi immigrant who came to America without knowing a word of English. He got a job as a cook at a White Castle and learned the vernacular by interacting with customers. In four years, he was a general manager. On the way to being promoted to district supervisor in charge of eight Castles, Kabir went to school, earning an MBA from St. Joseph’s College in Brooklyn in 2005. Recently he completed a Ph.D. in business administration — and it all started at White Castle, cooking fries.

That’s Jahangir,” Richardson beams. “That’s what we’re all about. It’s a virtuous circle if kids can get that first job. We really believe that. Maybe Jahangir’s story is exceptional, but Suzy’s isn’t — hers is actually pretty common.”

White Castle knows that not all of its hourly team members will, like Kabir and Milazzo, make careers out of White Castle — and it’s just fine with that.

“We know that Millennials aren’t thinking they’ll stay at White Castle for 30 years,” Richardson says. “We view it as the start of the path. That’s true if you stay at White Castle or move on to something else. The skills you gain, you can take to the next role: learning how to apply for and get a job, learning how to show up, learning a work ethic, making a paycheck, and having fun.”

All of this might be in jeopardy if White Castle and other similar business couldn’t afford to hire many entry-level employees. In the hyper-competitive restaurant industry, margins are slim — Richardson says that, in a typical year, White Castle hopes to achieve a net profit of between 1 and 2 percent — and if labor costs go up, many restaurants will turn toward labor-cost-cutting automation or business models that don’t require many employees. That means a lot of kids won’t get that first job. After decades of baggage check-in kiosks at airports, ATMs, and self-check-out lines at the supermarket, is it really so hard to imagine automation replacing the kid behind the counter at burger joints?

But this is about more than wages — White Castle has offered benefits and retirement programs for decades. It’s about the opportunity to work, to take the first step up the ladder of life, to get started.

“Out-of-work kids who don’t have an opportunity to work get in trouble. We want to offer kids jobs, offer kids work,” Richardson says. “There’s dignity in that.”

But if restaurants and other business can’t stay in the black, they won’t be offering many jobs to anyone — short-circuiting the process of building the skills that young workers need to take the next steps in life. New York’s minimum-wage laws purport to offer equality — but at the cost of offering workers opportunity. And minimum-wage hikes mandated by state and local governments aren’t happening in a vacuum: The federal government is unilaterally changing overtime-work rules, also driving up costs. The common theme is that governments at the local, state, and federal levels are presuming to know more about how businesses run than do their operators.

“As a family-owned business, White Castle has been around a long time — but now we have to assess things and ask: Where do we need to be at, by when, to make sure our business remains viable?” Richardson says. “New York says, ‘We’re open for business,’ but sometimes it seems like the only door that’s going to be open is the exit door.”

— Mark Antonio Wright is an assistant editor at National Review.


TOPICS: Business/Economy; Government; News/Current Events; US: New York
KEYWORDS: bluezones; employment; fastfood; minimumwage; newyork; nyc; whitecastle
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To: PapaBear3625

Seeing the taxes taken out of her paychecks, she is becoming a Trump supporter.

My “come to the right side” moment (okay I was already mostly there as a Reaganite) was as a small business owner in the mid-90s. I paid employees $6.00 per hour with absolutely no benefits and as an employer, it cost me $10.

I’m pretty darn thankful now with a $20 per hour job + 70%employer-paid insurance + employer-contributed 401K + employer-paid life insurance!


141 posted on 04/11/2016 11:54:16 AM PDT by gnickgnack2 (QUESTION obama's AUTHORITY)
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To: central_va

When the cost of the food goes up, it goes up everywhere, including in the grocery store, so the cost of a hamburger made at my house also goes up.

When the cost of labor goes up, the cost of my hamburger fixed at home doesn’t change much, given that grocery stores can spread the costs over more products.

When the cost of a fast-food burger (or any restaurant food) rises because of labor costs, I’m more likely to stay home.

Just my 2 cents, or maybe 3 now with wage inflation :)

Love,
O2


142 posted on 04/11/2016 11:54:34 AM PDT by omegatoo (You know you'll get your money's worth...become a monthly donor!)
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To: Buckeye McFrog
You're not getting them because the Democrat Party wants the promise of COLAs as a turnout weapon in its pocket come November. Just like student loan forgiveness.

What the Socialists say for turnout is the opposite of what they'll do in power. Here's what they'll do to the eldery:


143 posted on 04/11/2016 12:00:24 PM PDT by Read Write Repeat
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To: central_va

IDK. go to a fast food joint today, and compare the # of emploeees to the same # from a couple of years ago.

You can get the same amount of work from 5 employees today as you could from 8 or 10 back then.

( 8 employees@ 7.00/ hr= 56.00/hr labor cost)

(5 employees@ 7.00= 35.00/hr labor cost.)

1/4 lb beef patty=.50 then

1/4 lb beef patty= 1.00 now

You retain profitability by making up the difference by reducing costs somewere.

hrs worked are down, and corperate wants them lower every month.

you have to cut somewere, or raise prices very near to a point where the customer is unwilling to pay.


144 posted on 04/11/2016 12:12:04 PM PDT by themidnightskulker (And then the thread dies... peacefully, in it's sleep....)
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To: Red Badger

I ate many a meal at the “Engineer’s Club.”

Loved their mac & cheese.


145 posted on 04/11/2016 12:15:58 PM PDT by Roccus (Fighting POLITICIANS is the true WOT)
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To: PJammers

I have E-techs in my heavily automated business. Hard to find and very well compensated.


146 posted on 04/11/2016 12:22:39 PM PDT by mad_as_he$$
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To: Red Badger
If labor costs rise dramatically, White Castle will have to balance its books by raising prices or changing its business model so that it needs less labor.

Robots won't spit on your burgers................


Or give you ghetto 'tude at the drive through...
147 posted on 04/11/2016 12:24:36 PM PDT by farming pharmer ('Your work will warm you' - overheard in a Soviet gulag...)
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To: ScottinVA
When in Chicago, go to the one off the Dan Ryan at 117th in Blue Island. It's.... interesting

Yeah, I had an "interesting" experience several years ago when my car ran out of gas on 80/94 in Gary, and I had to walk to a gas station at the Burr Street exit. At night. When I made it to my friends' house in Highland, his buddies were surprised I lived to tell the story.

At 56 I no longer yearn for such life "experiences."

148 posted on 04/11/2016 12:39:25 PM PDT by henkster
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To: ScottinVA

That’s where it was, WaWa.


149 posted on 04/11/2016 12:42:53 PM PDT by ltc8k6
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To: central_va

WC surely buys beef in a different manner than we do, though. For one thing, they almost certainly sign long term contracts with a beef supplier.


150 posted on 04/11/2016 12:45:17 PM PDT by ltc8k6
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To: henkster
Yeah, I had an "interesting" experience several years ago when my car ran out of gas on 80/94 in Gary, and I had to walk to a gas station at the Burr Street exit.

The fact you DID live to tell the story is a story in itself... Gary... ugh...

151 posted on 04/11/2016 12:55:29 PM PDT by ScottinVA
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To: Steve_Seattle

Yeah, but I’m still sitting at Jack-in-the-Box having just consumed two Breakfast Jacks, medium fry and drink for $5.83. Get it most days and my lipids are still under control with simvastatin and fish oil.

Agree that if one orders impulsively or indifferently to value your prices are about right. I haven’t been to Ivar’s for years but imagine their prices are at the top end of the range you gave.

I was thinking that British Columbia had White Castle but no, that’s White Spot.


152 posted on 04/11/2016 1:07:13 PM PDT by steve86 (Prophecies of Maelmhaedhoc OMorgair (Latin form: Malachy))
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To: Blood of Tyrants
New York is showing the way forward on economic justice.

When an adjective precedes "justice," one thing is certain; its no longer justice.

153 posted on 04/11/2016 1:15:35 PM PDT by Jacquerie (ArticleVBlog.com)
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To: themidnightskulker
Why I could never be a restaurant slaver.

5 employees are doing what 8 used to? No wonder the SEIU is gaining traction and it is our own fault.

154 posted on 04/11/2016 2:02:16 PM PDT by central_va (I won't be reconstructed and I do not give a damn.)
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To: SeekAndFind

Time to move out of New York. No more business taxes coming in. Hit them where it hurts.


155 posted on 04/11/2016 2:20:25 PM PDT by hattend (Firearms and ammunition...the only growing industries under the Obama regime.)
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To: central_va

It is down to about 4 now.

The last line I worked on started with 4 cooks, 1 gard manger, 1 prep, and 1 manager.

finished with 2 cooks, 1 “garmo”, 1 prep/ manager.

they had “garmo” on reduced hrs, and one cook had to fill in.

lunch rush was a chineese fire drill.

Total Charlie Foxtrot.


156 posted on 04/11/2016 2:44:56 PM PDT by themidnightskulker (And then the thread dies... peacefully, in it's sleep....)
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To: themidnightskulker

That is Manager who does prep as well. total of 4 employees

on line.


157 posted on 04/11/2016 2:48:20 PM PDT by themidnightskulker (And then the thread dies... peacefully, in it's sleep....)
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To: mad_as_he$$

I worked with PLC’s, HMI’s and robotic delivery/retrieve systems. I parted ways with my former company almost 3 years ago. To the best of my knowledge, they still haven’t filled the position.


158 posted on 04/11/2016 3:19:22 PM PDT by PJammers (Quis custodiet ipsos custodes?)
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To: csivils

Why would any of those expenses go up if the pay rate of the hourly workers goes up?


159 posted on 04/11/2016 4:07:40 PM PDT by DuncanWaring (The Lord uses the good ones; the bad ones use the Lord.)
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To: SeekAndFind

All fast food stores will be automated within 10 years in all of these high minimum wage states. The workers will all soon be priced out of a job.


160 posted on 04/11/2016 4:34:34 PM PDT by Freedom_Is_Not_Free (The Confederate Flag is the new "N" word.)
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