Most banks won’t just make change for non-customers. It’s been that way in most banks I’ve dealt with since the ‘90s. It’s like stores that don’t want you using there ice or restrooms unless you are a customer. Some banks won’t use their coin cropper for you even if you ARE a customer, except during certain hours. That was in the ‘90s for me.
Not about getting rid of cash, about banks cutting bank on non-profitable activities.
I was at my bank last week, took $60 out of the ATM and then went inside to exchange one of the $20’s for two rolls of quarters needed for the laundry machines at my apartment building. I had to show them my bank card to prove I had an account there as they won’t do it otherwise. They’ve been doing this for quite some time.
I believe your answer is most accurate.
My bank will provide any common service, including cashing checks or making change, this happens only when I prove I’m a customer. Going to other banks, if I’m not a customer, I’m not served.