They are refusing to even look at them.
Like I said earlier, if she didn’t serve the minimum time she doesn’t have benefits. Also it says she went to an outside Medical center for her diagnosis. The VA won’t except that.
Who is “they”? They may be more inclined to listen to her lawyer, if “they” turns out to be who I think it is.
Apparently for the present the wheels are only spinning in place until a small army of lawyers can bring some clout and consequences.
It’s like dealing with the IRS by yourself— it just isn’t done.
Very sorry for the stress of this situation. It looks bad without the kind of help that kicks in doors. (Rhetorically speaking, of course) :)