Who is “they”? They may be more inclined to listen to her lawyer, if “they” turns out to be who I think it is.
Apparently for the present the wheels are only spinning in place until a small army of lawyers can bring some clout and consequences.
It’s like dealing with the IRS by yourself— it just isn’t done.
Very sorry for the stress of this situation. It looks bad without the kind of help that kicks in doors. (Rhetorically speaking, of course) :)
And yes, once lawyers get involved the wheels suddenly seem to start turning but very slowly.
I've had to deal with both the IRS and the VA. Honestly I would rather deal with the IRS.