Posted on 09/26/2014 6:20:07 PM PDT by WhiskeyX
The company’s cable division has appointed a new executive in charge of the “customer experience.”
After years of customer service complaints, Comcast said Friday it is appointing a new executive to fix the problem.
(Excerpt) Read more at fortune.com ...
Comcast owns NBC and you are directly subsidizing that series of networks’ ongoing ratings failures. Comcast subscribers are all funding liberal propaganda.
Leave, as we did and never go back.
Tell them you want "basic" service as their current price is getting too expensive.
Check with other ;providers in the area , and relate to them the price comparison.
Then maybe they will offer you a lower price for current services.
Cable companies are some of the most screwed up companies I have ever had the displeasure to work with. It seems every executive is nuts. I just had a recent experience with one company where a Senior VP was taking narcotics for migraines and could barely think but made all minor decisions and another was an unmedicated bi-polar that also had major personality disorders including rage.
Some relatives have to make a choice now between AT&T Uverse or Comcast for broadband Internet service. They hate the service they haven’t been getting from AT&T, so they don’t know which way to jump.
I have been using the Dish since the mid 90s and although their TV service is OK, the "Hopper" absolutely sucks big time. I plan to quit Dish in the next 3 days solely on account on their DVR Hopper being two generations backwards from their previous DVR which is no longer available new.
This forum is not the right place for a satisfying rant, but just google "the Dish Hopper sucks" or "I really hate the Dish Hopper" and you'll probably find lots of reasons.
Comcast gives me as of 1 minute ago 116.83 Mbs down and 12.04 Mbps up.
Not sure I have that option.
Where do you live? I never heard of WOW.
“so they don’t know which way to jump.”
I would recommend Comcast but then we are in Texas. I do not think that we would tolerate bad service. I have read complaints about Comcast in the Northeast.
Forget the added executives, hire a couple of competent engineers and then (something you’ll rarely see corporate management do) get the hell out of their way and let them do their jobs.
***
Where I live, the only competitor is Verizon and it stinks too.
Comcast gives me as of 1 minute ago 116.83 Mbs down and 12.04 Mbps up.
...
That’s great if multiple people are using the connection, but most servers won’t come close to delivering that kind of speed.
Comcast installed new high speed Internet service, which then proceeded to abruptly quit for no apparent reason. One month, dozens of hours on the telephone, and multiple repair crew visits later, I finally got the exasperated crew to work with me to troubleshoot the problem.
The repair crews kept insisting the problem had to be on my end, because no one else in my neighborhood had the problem. Their high speed Internet was working just fine. I asked if they had anyone else in the service region complaining about loss of Internet service like myself. Yes, they replied, that was why they were having so many service calls keeping them too busy. So, I asked them what all of these customers had in common, if anything? Nothing that they could think of, was the response. What about their services, I asked? The repairman’s eyes opened wide and he said to let him check something on the pole. Sure enough, he removed the balun which ordinarily filters out the transmission frequencies for the cable TV and telephone services and letting only the high speed Internet service through for customers with only the high speed Internet service. Immediately, the Internet service came through strong and clear.
After the repairman made some cell phone calls into his offices, the answer came back. Some Engineer-manager at Comcast decided to change the transmission frequency of the high speed Internet on the Comcast network, so any customer who only had high speed Internet service and the associated balun to filter out all other transmission frequencies lost their internet transmission signals. Without the collaborative troubleshooting we did at my place after a month long outage, there is no telling how many more weeks or months this problem would have continued for the other thousands of customers affected in this Comcast region.
is he supposed to also fix the problems they acquired with customer relations at Time Warner Cable
Comcast is garbage. They are an atrocious mess of a company and their thuggish manipulation of the legislative process/regulatory policy is the only thing keeping them in business. They intentionally reduce Internet speeds/bandwith to prevent users from using Netflix and are net neutrality’s worst enemy.
I know what you mean....shared bandwidth.
I’ve had similar experiences. Usually I have to kick the problem all the way up the line until I can find an engineer who has some command of logic and is thus capable of doing troubleshooting. Every time I finally get ahold of one of those guys the problem gets solved. The thing is, in most corporate enterprises, rational and thoughtful tech people are in short supply. Managers and administrators usually hate them.
Had a problem with a cable feed that had badly distorted audio. They kept feeding me all sorts of techno babble, I kept saying, “start at one end and you’ll find a spot somewhere along the line where your levels are wrong.” Took several days until a tech, thoroughly exasperated with me, went through the circuit to prove me wrong and discovered... a spot where the levels were wrong.
I’ve been a comcast isp customer for close to two decades, and I’ve had nothing but excellent service. Outages are quickly fixed and by the time I’ve called, they already know what the problem is and are busy fixing it. Most problems aren’t even their fault, but downed lines from wind and tree damage. The few times the problem was just my situation, they rolled a truck lickity-split, they replaced equipment, adjusted power levels, etc., and the techs were quite competent and personable.
And no, I don’t work for comcast, but do depend upon them for isp service which is essential for my livelihood.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.