Thank you! We all need to support each other when we fall upon “hard times,” lol. I assume you’ve landed on your feet?
Several loan servicers for my agency will be breathing easier in a couple of weeks...lol. A highlight of my time here was the reaction by senior management to an after-action report I wrote. The title of the email from one was titled, "Houston, we have a problem."
The group I worked with held these contractors' feet to the fire. Unfortunately, there wasn't one outside contractor I worked with that performed their jobs to our satisfaction. It got pretty contentious at times.