I just left BOA for this reason as well as their poor customer service. I joined a small local bank.
My mortgage was sold to them from Countrywide.
It just keeps getting better. /s
Are you sure that was a human on the other end of the chat? A computer could have done at least as well.
Those almost sound like automated responses, as if even the “personal” chat with a tech is some sort of AI system, and only escalates to a live person if the program gets in trouble.
Are you Dan Quayle?
(You spelled potato wrong.) :-P
XXX: You are standing at the end of a road before a small bank building. Around you is a forest. A small stream flows out of the building and down a gully.
You: Withdrawal
XXX: You are in a valley in the forest beside a stream tumbling along a rocky bed.
You: Withdrawal!
XXX: At your feet all the water of the stream splashes into a 2-inch slit in the rock. Downstream the streambed is bare rock.
You: Withdrawal
XXX: Your money won’t fit through a two-inch slit!
You: Close ACCOUNT!
XXX: You can’t go that way.
I left BofA when they started the program to give illegal aliens high interest rate credit cards several years ago. As I recall, there were numerous FReepers that did the same thing.
It offended my sensibilities three times. They are illegals and often have forged documents. I thought this is a very poor business decision because illegals could simply skip out leaving other customers/shareholders footing the bill. I also thought the extremely high interest rate was identical to the predatory lending BofA and others do on college campuses.
I spoke to the manager at my local branch and ironically, the guy speaking to her before me was doing the same thing. She said there had been several “very good” customers that had done the same.
Kudos for voting with your wallet. I think more of us should do this. I reserve the right to not watch movies, buy products, or do business with any company/union who supports and advocates issues that I disagree with. Too bad we can’t do the same with our taxes!
Hadn’t used the card since they jack the interest rates.
I finally bit the bullet and stayed on the line long (~< forever)enough to close my credit account with them.
It was painful, let’s see if it really gets closed this time.
Thanks for the reminder