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AOL Retention Manual Revealed
The Consumerist ^ | 18 July 2006 | Unknown

Posted on 07/19/2006 10:24:02 AM PDT by ShadowAce

click here to read article


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To: Bigh4u2
"It's a catch all that I'm surprised hasHASN'T been outlawed. Typing..too...fast... must.. slow...down...and..think...first...
21 posted on 07/19/2006 10:46:04 AM PDT by Bigh4u2 (Denial is the first requirement to be a liberal)
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To: ShadowAce

Why not just cancel your credit card and wait for AOL to purge you from their database?

Wait, I forgot, most AOL users are stupid.


22 posted on 07/19/2006 10:48:16 AM PDT by D-Chivas
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To: ShadowAce; maggief

Vonage is following in AOL's footsteps. They deliberately put you on hold for long periods of time, fail to port your number over for months, all to keep your monthly revenue going for as long as they can.

It't no coincidence that the song in their commercials "Woo-Hoo" was rediscovered in the movie "Kill Bill".


23 posted on 07/19/2006 10:49:54 AM PDT by TommyDale (Stop the Nifongery!)
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To: ShadowAce

AOL was a scumball operation in 1995 when I had them for 3 months and it cost me about $900.

They were a scumball operation when they merged with Time warner and all their bogus bookkeeing came to light.

They were a scumball operation when they said they were surprised by what "John" did here, and said they fired him.

It's just what they are.


24 posted on 07/19/2006 10:53:05 AM PDT by Fido969 (Don't tread on me.)
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To: ShadowAce
I had AOL billed through my checking account. When I tried to cancel, AOL continued billing me and my bank continued allowing it. I finally wound up just closing my checking accounts and going to the bank across the street. My old bank still calls wanting us to come back. Poor customer service by both entities.
25 posted on 07/19/2006 10:55:00 AM PDT by acad1228 (Faithful servant of the Dark Lord Xenu!)
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To: NY.SS-Bar9

My Dell laptop crashed, to get the support I needed (drivers) I kept getting told I needed to buy an extended warranty for only $49.95 for one year.

I finally found most of the drivers, I needed to get it up and running again.

Oh by the way, the manual I received with the laptop stated that enclosed was a driver cd.


26 posted on 07/19/2006 10:55:21 AM PDT by razorback-bert (Rush was a victim of profiling)
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To: D-Chivas

"Why not just cancel your credit card and wait for AOL to purge you from their database? "

That is exactly what I tell my aol pals...LOL! Works every time, too...simply amazing. AO-hell doesn't like not getting that $23.95 a month for their lousy service.


27 posted on 07/19/2006 10:55:32 AM PDT by goresalooza (Nurses Rock!)
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To: durasell

I sometimes refer to that movie as Willie Loman in his second life.


28 posted on 07/19/2006 10:56:25 AM PDT by Old Professer (The critic writes with rapier pen, dips it twice, and writes again.)
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To: AntiGuv

Actually it's pretty easy to cancel AOL. Just tell them you are leaving this country FOREVER. They will cancel it.


29 posted on 07/19/2006 11:00:45 AM PDT by NonAmerican
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To: Bacon Man; Hap; humblegunner; Allegra; Flyer

Y'all have GOT to check this out.

I wonder if this might convince my parents to ditch AOL.

Nah . . . probably not.


30 posted on 07/19/2006 11:02:27 AM PDT by Xenalyte (Anything is possible when you don't understand how anything happens.)
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To: ShadowAce
"This call may be recorded for quality assurance purposes," goes both ways.

a lot of people don't realize this.

It's mentioned at the top of the call and never again, unless they think they may have a sale.

Then some CS Rep will say " Your response will be recorded"., tell 'em sure...give me a minute here to turn my recorder.

Freaks 'em out.
31 posted on 07/19/2006 11:02:35 AM PDT by stylin19a
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To: Bigh4u2

I did the free trial, and never paid a dime for almost 3 months worth of service.

Cancelling was a pain, about a 10 minute call with some Punjabi, or whatever, but he finally accepted I was not going to pay 15/month to 'enhance my online experience' with AOLwhich i only used as a portal anyway.


32 posted on 07/19/2006 11:04:44 AM PDT by Toby06 (True conservatives vote based on their values, not for parties.)
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To: Corin Stormhands

> Fortunately I've now found a company that provides dialup for the week.

Could I trouble you for a link. I might be able to use that on occation.


33 posted on 07/19/2006 11:06:00 AM PDT by dinasour (Pajamahadeen and member of the Head SnowFlake Committee)
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To: Old Professer

Note:

The Baldwin character, whose name is actually Blake, only appeared in the movie and not the B'way show. The part was written specifically for the movie...


34 posted on 07/19/2006 11:06:52 AM PDT by durasell (!)
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To: TommyDale

Glad I didn't try Vonage. I get unlimited long distance from ATT.


35 posted on 07/19/2006 11:07:12 AM PDT by CAWats (And I will make no distinction between terrorists and the democrats.)
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To: D-Chivas

Actaully this is not a good idea. You still need to cancel it. Otherwise AOL can sell your debt to the collection agency. And it was reported that AOL did.


36 posted on 07/19/2006 11:08:36 AM PDT by NonAmerican
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To: TommyDale
I was really hesitant to switch to Vonage because I'd heard about the months to port, but as it turned out, they ported me (from MCI's "The Neighborhood") in exactly twenty days, which is exactly what they said it would take.

I was stunned.
37 posted on 07/19/2006 11:10:39 AM PDT by kenboy
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To: ShadowAce

Telemarketing (outgoing calls) is dying thanks to a combination of blocking technology, caller ID, privacy measures (unlisted phones, etc.), mobile phone use, and of course the fed-up public who forced their Lobbyist ATM Withdrawal Specialists - er, Congressmen - to do something about it.

Unfortunately, this has failed to convince the marketing weenies and they now view all incoming calls (support, service) as sales opportunities - even when the customer wants to terminate due to horrible service, substandard/defective products, high prices, etc. This "Verify" stuff has become pervasive....they have all your information on a screen in front of them but want to ask 10x about address, e-mail, etc. etc. It's supposed to build rapport but I refuse to play the game if and when I have to phone any company. I tell them you have what you need - let's move onto the action steps.


38 posted on 07/19/2006 11:13:12 AM PDT by relictele
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To: kenboy

Wait until you try to port away from Vonage. One of my lines is at 76 days now.


39 posted on 07/19/2006 11:13:40 AM PDT by TommyDale (Stop the Nifongery!)
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To: dinasour

How about $4 for a month?

http://vtisp.com/


40 posted on 07/19/2006 11:13:57 AM PDT by NonAmerican
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