[acad1228]

I had AOL billed through my checking account. When I tried to cancel, AOL continued billing me and my bank continued allowing it. I finally wound up just closing my checking accounts and going to the bank across the street. My old bank still calls wanting us to come back. Poor customer service by both entities.

[stands2reason]

It's the law now, you are not allowed to cancel an ISP unless they agree to it. And the pressure on the reps is so hard, they will lie and put a "cancel" call into the "continue" column, so the only way to cancel is to cancel your bank account.