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Verizon to close 2 local contact centers (Over 5,000 layoffs overall in 5 places)
The Pittsburgh Post-Gazette ^ | February 12, 2014 | Deborah M. Todd and Mark Belko

Posted on 02/12/2014 10:24:34 PM PST by 2ndDivisionVet

About 1,000 local jobs will be affected when Verizon Wireless closes its customer contact centers in Cranberry and Warrendale in May as part of a national realignment of 5,000 employees, the company announced Wednesday.

Verizon Wireless said a total of five customer contact centers will close in May. For the 1,000 local customer service employees affected, options are to apply for other positions locally, to relocate to one of 26 out-of-state customer contact centers or to accept a severance package.

Employees eligible for out-of-state relocation will receive a $10,000 relocation assistance package. The company also is offering employees seeking to visit out-of-state centers $500 toward travel costs.

At the Cranberry center, approximately 600 customer service employees will relocate to out-of-state centers -- including a facility 211 miles away in Hilliard, Ohio -- and 40 non-customer service employees will relocate to the Warrendale facility.

At the Warrendale center, approximately 200 telesales employees will be offered relocation to Tampa, Fla.; Rancho Cordova, Calif.; or Orangeburg, N.Y. An additional 230 business and government account employees will be offered relocation to Hilliard, Ohio; Hanover, Md.; or Alpharetta, Ga. The Warrendale regional headquarters will remain open with approximately 340 employees.

The offices will shut down May 8.

The other centers affected are in Meriden, Conn.; Irvine, Calif.; and Folsom, Calif....

(Excerpt) Read more at post-gazette.com ...


TOPICS: Business/Economy; Culture/Society; US: California; US: Connecticut; US: Georgia; US: Maryland; US: Ohio; US: Pennsylvania
KEYWORDS: layoffs; pennsylvania; unemployment; verizon

1 posted on 02/12/2014 10:24:35 PM PST by 2ndDivisionVet
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To: 2ndDivisionVet

Hm, relocating jobs out of Blue States?


2 posted on 02/12/2014 10:39:49 PM PST by jcon40
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To: jcon40

Wouldn’t you?


3 posted on 02/12/2014 10:41:23 PM PST by 2ndDivisionVet (Jealousy is when you count someone else's blessings instead of your own.)
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To: jcon40

Not if they’re going to New York and California. I take it that taxes and regulation don’t have anything to do with this, or are they just that much worse in this state?


4 posted on 02/12/2014 11:22:32 PM PST by mrsmel (One Who Can See)
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To: jcon40

“Hm, relocating jobs out of Blue States?”

Maybe so, bur Rancho Cordova, Folsom and Sacramento are a stones throw from each other.
The other interesting thing about Verizon is their ad on 4G LTE. LTE is only one type of 4G system. AT&T( whom I hate) has the largest 4G network in the country, but not all of it is LTE.


5 posted on 02/12/2014 11:35:51 PM PST by vette6387
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To: 2ndDivisionVet

Well, when I had them their customer service was beyond awful.

One of the worst experiences I’ve ever had with a company. I’ll take Sprint or AT&T and others any day.

Never again.


6 posted on 02/12/2014 11:44:28 PM PST by F15Eagle (1Jn4:15;5:4-5,11-13;Mt27:50-54;Mk15:33-34;Jn3:17-18,6:69,11:25,14:6,20:31;Ro10:8-11;1Tm2:5-6;Ti3:4-7)
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To: 2ndDivisionVet

They have a large center in Franklin, TN. Red state with NO UNIONS!


7 posted on 02/12/2014 11:45:40 PM PST by Fledermaus (If we here in TN can't get rid of the worthless Lamar, it's over.)
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To: 2ndDivisionVet

National realignment campaign AKA crapcare!


8 posted on 02/13/2014 1:55:59 AM PST by ronnie raygun (zippy the a##clown sez..............................)
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To: 2ndDivisionVet

Take the Hilliard, Ohio relocation.


9 posted on 02/13/2014 2:34:14 AM PST by Tainan (Cogito, ergo conservatus sum -- "The Taliban is inside the building")
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To: 2ndDivisionVet

All they really need is a recording that says “The problem must be in your equipment.” endlessly.

Verizon “customer service” — almost like cable companies...


10 posted on 02/13/2014 2:56:30 AM PST by Peet (Oderint dum metuant)
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To: 2ndDivisionVet

Closings taking place in Pennsylvania, Connecticut and California. Three Blue States who went for Obama both times. I hope to hell every person who loses their job voted for Obama. Hope they lose their house, their health insurance and their dog.


11 posted on 02/24/2014 8:25:37 AM PST by Din Maker
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To: 2ndDivisionVet

I was a Verizon customer. Four phones over 250 per month bills. Good service from them however I didn’t want the bill burden, Kids now have their own phone plans that they pay for with a number of different providers, mostly cheapie ones, and I have their 50 dollar refill plan. I suspect that there are many many like me. Downsizing.


12 posted on 02/24/2014 8:30:50 AM PST by Chickensoup (leftist totalitarian fascism is on the move.)
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