Skip to comments.Verizon to close 2 local contact centers (Over 5,000 layoffs overall in 5 places)
Posted on 02/12/2014 10:24:34 PM PST by 2ndDivisionVet
About 1,000 local jobs will be affected when Verizon Wireless closes its customer contact centers in Cranberry and Warrendale in May as part of a national realignment of 5,000 employees, the company announced Wednesday.
Verizon Wireless said a total of five customer contact centers will close in May. For the 1,000 local customer service employees affected, options are to apply for other positions locally, to relocate to one of 26 out-of-state customer contact centers or to accept a severance package.
Employees eligible for out-of-state relocation will receive a $10,000 relocation assistance package. The company also is offering employees seeking to visit out-of-state centers $500 toward travel costs.
At the Cranberry center, approximately 600 customer service employees will relocate to out-of-state centers -- including a facility 211 miles away in Hilliard, Ohio -- and 40 non-customer service employees will relocate to the Warrendale facility.
At the Warrendale center, approximately 200 telesales employees will be offered relocation to Tampa, Fla.; Rancho Cordova, Calif.; or Orangeburg, N.Y. An additional 230 business and government account employees will be offered relocation to Hilliard, Ohio; Hanover, Md.; or Alpharetta, Ga. The Warrendale regional headquarters will remain open with approximately 340 employees.
The offices will shut down May 8.
The other centers affected are in Meriden, Conn.; Irvine, Calif.; and Folsom, Calif....
(Excerpt) Read more at post-gazette.com ...
Hm, relocating jobs out of Blue States?
Not if they’re going to New York and California. I take it that taxes and regulation don’t have anything to do with this, or are they just that much worse in this state?
“Hm, relocating jobs out of Blue States?”
Maybe so, bur Rancho Cordova, Folsom and Sacramento are a stones throw from each other.
The other interesting thing about Verizon is their ad on 4G LTE. LTE is only one type of 4G system. AT&T( whom I hate) has the largest 4G network in the country, but not all of it is LTE.
Well, when I had them their customer service was beyond awful.
One of the worst experiences I’ve ever had with a company. I’ll take Sprint or AT&T and others any day.
They have a large center in Franklin, TN. Red state with NO UNIONS!
National realignment campaign AKA crapcare!
Take the Hilliard, Ohio relocation.
All they really need is a recording that says “The problem must be in your equipment.” endlessly.
Verizon “customer service” — almost like cable companies...
Closings taking place in Pennsylvania, Connecticut and California. Three Blue States who went for Obama both times. I hope to hell every person who loses their job voted for Obama. Hope they lose their house, their health insurance and their dog.
I was a Verizon customer. Four phones over 250 per month bills. Good service from them however I didn’t want the bill burden, Kids now have their own phone plans that they pay for with a number of different providers, mostly cheapie ones, and I have their 50 dollar refill plan. I suspect that there are many many like me. Downsizing.