HealthCare.gov: Let's chat about the "Create Account" user experience.

healthcare.gov ^ | 11/13/2013 | Vanity

[qwertyz]

[7:18:26 pm]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.

[7:18:33 pm]: Please be patient while we're helping other people.

[7:18:42 pm]: Welcome! You're now connected to Health Insurance Marketplace Live Chat.

Thanks for contacting us. My name is Roberto. To protect your privacy, please don't provide any personal information, like Social Security Number, or any other sensitive medical or personal information.

[7:18:50 pm]: CALLER nothing happens when i try to create account

[7:19:21 pm]: Roberto Thank you. One moment please while I look that up.

[7:20:29 pm]: CALLER still there?

[7:20:42 pm]: Roberto The Health Insurance Marketplace online application isn't available from approximately 1 a.m. to 5 a.m. EST daily while we make improvements. Additional down times may be possible as we work to make things better. The rest of the site and the Marketplace call center remain available during these hours Please I would sugest to wait a couple days or call us is working much better over the phone 1 800 318 2496

[7:22:15 pm]: Roberto Do you have any other questions that I can help you with?

[7:24:02 pm]: CALLER But it's 7:22 pm -- not 1 am to 5 am, so it should be working , right?

[7:25:26 pm]: Roberto Sorry did you call. For me is the best way at this moment, so you can go over and over at any time

[7:25:34 pm]: Roberto I apologize for the inconvenience.

[7:27:17 pm]: CALLER Thanks -- I'll try later.

[7:27:55 pm]: Roberto welcome

[7:28:13 pm]: 'Roberto' has left the chat session.

[7:28:17 pm]: Your chat session is over. Thanks for contacting us, and we hope we've answered your questions. Have a great day.

[qwertyz]

"Wait a couple days"?

How about a couple centuries?

Have a great day!

[Col Frank Slade]

Lets chat about Healthcare.gov —————

YOU ARE SCREWED !!

[RBStealth]

HealthCare.pos works

[samadams2000]

What’s the phone number? Time for us to ruin an Acorn members day.

[Vendome]

LOL!

They outsourced the help center to the Phillipines.

[GSWarrior]

That only took 10 mintues on the phone. Government efficiency in action.

[qwertyz]

Dialed 1 800 318 2496.

The response:

“Sorry, your call can not be completed as dialed. Please check the number and dial again.”